Del 0 - Routledge Advances in Management and Business Studies

Measuring Business Excellence

Häftad, Engelska, 2015

AvGopal K. Kanji

1 229 kr

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Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Produktinformation

Utgivningsdatum2015-06-09
Mått156 x 234 x 14 mm
Vikt385 g
FormatHäftad
SpråkEngelska
SerieRoutledge Advances in Management and Business Studies
Antal sidor256
FörlagTaylor & Francis Ltd
ISBN9781138863996

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Chapter 1: Review of Business ExcellenceChapter 2: Forces of Excellence in Kanji's Business Excellence ModelChapter 3: Understanding and Pitfalls of Business ExcellenceChapter 4: Leadership is PrimeChapter 5: Measuring Business ExcellenceChapter 6: Kanji Business ScorecardChapter 7: Excellence in Business Excellence Models: a Comparison of EFQM and KBEM MethodologiesChapter 8: Kanji's Business Excellence Model for a European Organization

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