Managerial Competence within the Tourism and Hospitality Service Industries

Global Cultural Contextual Analysis

Inbunden, Engelska, 2006

AvJohn Saee,Australia) Saee, John (Swinburne University of Technology, Victoria

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This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

Produktinformation

Utgivningsdatum2006-08-31
Mått156 x 234 x 20 mm
Vikt690 g
FormatInbunden
SpråkEngelska
SerieRoutledge Advances in Management and Business Studies
Antal sidor280
FörlagTaylor & Francis Ltd
ISBN9780415385961

Tillhör följande kategorier

1. Intercultural Communication Competence and Managerial Functions within the Australian Hospitality and Tourism Industries 2. Communication, Culture and Managerial Functions 3. Theoretical Perspectives on Intercultural Communication 4. Profile of the Australian Hospitality and Tourism Industries: Challenges of Cultural Diversity 5. Research Methodology 6. Results and Analysis 7. Conclusion. Bibliography.

"Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforce in the domestic or international setting." Henri Jolles, European School of Management, France"A ground breaking research with major contribution to the frontiers of management knowledge" Olga Muzychenko, Graduate School of Business, University of Adelaide, Australia

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