Library Evaluation

DANNY P. WALLACE was Director and Professor, School of Library and Information Studies, University of Oklahoma, Norman. He was coeditor of Reference & User Services Quarterly and received the 2000 ALISE Award for Teaching Excellence in the Field of Library and Information Science Education.CONNIE VAN FLEET, Professor, School of Library and Information Studies, University of Oklahoma, Norman, has received the ALA/RASD Margaret E. Monroe Library Adult Services Award. She serves as Councilor-at-Large for the American Library Association and is co-editor of Reference & User Services Quarterly.

• Figures/Tables/Appendices Preface Introduction Chapter 1: The Culture of Evaluation Chapter 2: Measuring Organizational Effectiveness Chapter 3: Evaluating Reference and Information Services Chapter 4: Evaluating Collections Chapter 5: Evaluating the Virtual Library Collections Chapter 6: The Nature of Evaluation