Leading Improvements and Organizational Excellence in Hospitals

Danny Samson (BE Hons, PhD) has been Professor of Management at the University of Melbourne for over three decades, teaching and researching in decision sciences and operations and supply chain management. He has published over a dozen books and 150 research papers.

• Part 1 Overview and Introduction 1 Hospital Organisational Excellence: Overview Danny SamsonPart 2 Clinical Governance Improvement, Leadership and Change 2 Data-Led Leadership Amanda Ling and Amanda Mulcahy3 Governance and Improvement in Health Sandra G. Leggat4 Clinical Leadership Excellence Angus Fisher5 Systems of Care Frank DalyPart 3 Hospital Organization Behaviour and Culture 6 Leading and Engaging Staff to Improve Healthcare Quality and Patient Safety Tony Dawson7 Doctors Want a Say in the Running of Their Department Paul Long8 Career Development: Becoming the Best (Hospital) Clinician You Can Be Sula Rasiah9 Leading Improvement in Hospitals: It All Begins with Intention Jane EvansPart 4 Hospital Systems and Processes 10 Clinical Governance: Learning from the Disciplines of Operations Management Danny Samson11 Navigating the Labyrinth: A Proven Sustainable Approach to Managing Healthcare Operational Business Processes in Challenging Times Tom Bevington, Anthony Giddings, Diana Bevington and David Speakman12 Organisational Improvement as a Core Capability for Health Services Caroline Frankland13 Human Fallibility in High-Risk Operations Guy Hirst and Anthony GiddingsPart 5 Innovation and Technology in Hospitals and Healthcare 14 Systematic Innovation Capability in Hospitals Danny Samson15 Embedding New Technologies into Health Systems: What Does ‘Good’ Look Like? Bronwyn Le Grice16 The Virtualisation of Healthcare: A Digital Health Revolution James Boyd17 Artificial Intelligence: A Disrupter and Enabler of Healthcare Improvement Erwin Loh and Emily KirkpatrickPart 6 Two Frameworks and a Case Study 18 The Journey Towards Hospital Organisational Excellence: The Good, the Bad and the Ugly Danny Samson19 Iizuka Hospital: Striving to Become a Preferred Hospital by Pursuing "Patient First" Through Proactive Cross-Disciplinary Improvement Activities Masaharu Ota and Kenta Motomura

'This book will provide medical leaders, at all stages of their careers, with the knowledge required to improve healthcare organisations, including their safety, quality, productivity and service levels. The challenges of delivering excellence in healthcare have never been greater, matched only by the opportunities to improve and innovate, which must be underpinned by great leadership and management of our healthcare organisations. The key elements of leadership and culture, technology and innovation, systems and processes, and many other elements of clinical governance are thoroughly covered in this volume, providing sound guidance for everyone ranging from medical students to hospital CEOs.'Erwin Loh, CHE President, Royal Australasian College of Medical Administrators, Australia‘The editors have engaged contributors to examine the key issues of quality and safety, governance, organisation and digital health in modern day hospitals for improvement and organisational excellence. The book is recommended to all hospital managers.’ Ben Y.F. Fong, The Hong Kong Polytechnic University, Hong Kong, China 'The book is an indispensable guide for healthcare leaders, professionals, researchers and educators striving to bridge the gap between clinical expertise and organizational excellence. Packed with proven frameworks, actionable strategies, and real-world case studies, it provides a comprehensive roadmap for addressing critical challenges in healthcare organisations. Whether you're leading a major hospital, managing a rural clinic, or preparing the next generation of healthcare leaders, this book delivers the tools and insights needed to create lasting, transformative improvements in healthcare organizations worldwide.'Roman A. Lewandowski, Professor, University of Warmia and Mazury in Olsztyn, Poland