Key Business Solutions

Dr Antonio Weiss is a Senior Partner at The PSC, a public services consultancy, advising senior clients on user-centred design, innovation thinking, and utilising technology to redesign public services to meet citizens’ needs. He is a globally recognised and published thought leader on strategy and management. He has over 15 years of experience advising high-profile organisations such as the NHS, UK Government Digital Service, Office for Artificial Intelligence and the UK Space Agency.  His work has been featured across several media, including the Financial Times, The Guardian, and BBC Radio 4. He has published four books: 101 Business Ideas (FT Press) a number 1 WHSmith Business Bestseller; Key Business Solutions (FT Press), which was shortlisted for the CMI Management Book of the Year 2013; Management Consultancy and the British State (Palgrave Macmillan: 2019); and The Practical Guide to Digital Transformation (Kogan Page: 2022).  Antonio has a research post at the University of Cambridge’s Bennett Institute of Public Policy, investigating major change initiatives across governments globally.  He frequently trains managers and leaders from major public and private sector organisations in change management, problem-solving and digital transformation.

• PART I: THE OBTAIN PROBLEM-SOLVING PROCESS  1. Outline the question  2. Breakdown the issues  3. Test the hypothesis  4. Analyse the problem  5. Imagine the solution  6. Notify the stakeholders  7. Managing the stakeholders  8. Managing the team  PART II: CRITICAL BUSINESS TOOLS AND FRAMEWORKS  4Ps of marketing  5Cs of strategy  Ansoff Matrix  BCG growth-share matrix  Benchmarking   Brainstorming   Blank model canvas  De Bono’s six thinking hats  Drill-down analysis  Empathy mapping  Kano analysis  McClelland’s theory of needs  McKinsey 7S framework  PESTEL   Porter’s five forces  Product-market fit  Service mapping  SWOT  Value chain analysis  Wardley mapping