Handbook of Managing and Marketing Tourism Experiences

Marios Sotiriadis, University of South Africa, Pretoria, South AfricaDogan Gursoy, Washington State University, Pullman, WA, USA

• Introduction - Marios Sotiriadis and Dogan GursoyPART I: PLANNING: DESIGN AND CREATING TOURISM EXPERIENCES1. Experience-Based Service Design - Özlem Güzel2. Experience-Centric Approach and Innovation - Anita Zátori3. Crucial Role and Contribution of Human Resources in the Context of Tourism Experiences: Need for Experiential Intelligence and Skills - Marios Sotiriadis and Stelios Varvaressos4. Tourism Destination: Design of Experiences - Eyup Karayilan and Gurel Cetin5. Social Media and the Co-Creation of Tourism Experiences - Marianna Sigala6. Experiential Tourism: Creating and Marketing Tourism Attraction Experiences - Rachel Dodds and Lee JolliffePART II: MANAGING: ORGANIZING AND DELIVERING TOURISM EXPERIENCES7. Cultural and Experiential Tourism - Hilary du Cros8. Dragon Boat Intangible Cultural Heritage: Management Challenges of a Community and Élite Sport Event as a Tourism Experience - Fleur Fallon9. Collaborating to Provide Attractive Hotel Guests' Experiences - Marios Sotiriadis and Christos Sarmaniotis10. Managing Sport Tourism Experiences: Blueprinting Service Encounters - Chris A. Vassiliadis and Anestis Fotiadis11. Authenticity, Commodification, and McDonaldization of Tourism Experiences in the Context of Cultural Tourism - Medet Yolal12. Managing Experiences within the Field of Creative Tourism: Best Practices and Guidelines - Caroline Couret13. Greening as Part of Ecotourism to Contribute to Tourists' Experiences: A Destination Planning Approach - Elricke Botha and Willy Hannes Engelbrecht14. Managing Rural Tourist Experiences: Lessons from Cyprus - Anna Farmaki15. Service Innovations and Experience Creation in Spas, Wellness and Medical Tourism - Melanie Kay Smith, Sonia Ferrari and László PuczkóPART III: MARKETING: COMMUNICATING AND PROMOTING TOURISM EXPERIENCES16. The Role of Online Social Media on the Experience and Communication of Gay Events in a Tourist Destination: A Case Study of a Small-Scale Film Festival in Nice - S. Christofle, C. Papetti and M. Ferry17. Marketing Experiences for Visitor Attractions: The Contribution of Theming - Elricke Botha18. Marketing Culinary Tourism Experiences - Lee Jolliffe19. Managing and Marketing Tourism Experiences: Extending the Travel Risk Perception Literature to Address Affective Risk Perceptions - Ashley Schroeder, Lori Pennington-Gray, Maximiliano Korstanje and Geoffrey Skoll20. Promotion Tools Used in the Marketing of Sport Tourism Experiences in a Mature Tourism Destination - Crystal C. Lewis and Cristina H. Jönsson21. The Role of Information and Communication Technologies (ICTs) in Marketing Tourism Experiences - Kyung-Hyan Yoo and Ulrike GretzelPART IV: MONITORING AND EVALUATING TOURISM EXPERIENCES22. Memorable Tourism Experiences: Conceptual Foundations and Managerial Implications for Program Design, Delivery, and Performance Measurement - Jong-Hyeong Kim23. Proposing an Experiential Value Model within the Context of Business Tourism Magdalena - Petronella (Nellie) Swart24. Consumer Travel Online Reviews and Recommendations: Suggesting Strategies to Address Challenges Faced within the Digital Context - Marios Sotiriadis and Ciná van Zyl25. Assessing Tourism Experiences: The Case of Heritage Attractions - Gaunette Sinclair-MaraghConclusions: Issues and Challenges for Managing and Marketing Tourism Experiences - Dogan Gursoy and Marios SotiriadisAbout the AuthorsIndex

This volume collects recent research on the design, management, marketing, and evaluation of tourism services that provide valuable and memorable experiences to the customer. Twenty-five papers describe blueprint maps for sport events, the role of social media for enriching tourist participation, rural tourist experiences in Cyprus, and the benefits of culinary tourism marketing collaboration. Case studies demonstrate the creation of both peak and supporting experiences in Istanbul, a sustainable creative advantage assessment tool, and the creative tourism experiences being created by destination management organizations.