Martin-Howard takes on an important but surprisingly neglected question: what is it actually like to work inside one of the most scrutinized jails in America? Through interviews with officers and captains at Rikers Island, she documents the occupational realities of a workforce that is disproportionately Black, Caribbean, and female – and that rarely gets to speak for itself in research. The result is a grounded, intersectional account that should be required reading for anyone working on corrections policy or carceral reform.