Five Dysfunctions of a Team: Facilitator's Guide Set

Patrick M. Lencioni is founder and president of The Table Group, a management consulting firm specializing in organizational health and executive team development. As a consultant and keynote speaker, he has worked with thousands of senior executives in organizations ranging from Fortune 500 and mid-size companies to start-ups and nonprofits. Lencioni is the author of nine business books with over three million copies sold worldwide. He lives in the San Francisco Bay Area with his wife and four boys.

• PREFACE xi PART 1 OVERVIEW 1INTRODUCTION 3ABOUT THIS FACILITATOR’S GUIDE 4PREPARE YOURSELF TO CONDUCT TRAINING 5GUIDELINES FOR A SUCCESSFUL WORKSHOP 6CUSTOMIZING THE WORKSHOP 10PART 2 THE FIVE DYSFUNCTIONS OF A TEAM MODEL 11A QUICK OVERVIEW 13BUILDING TRUST 15MASTERING CONFLICT 16ACHIEVING COMMITMENT 17EMBRACING ACCOUNTABILITY 19FOCUSING ON RESULTS 20PART 3 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAMS 21GETTING STARTED 23WORKSHOP FORMATS 25WORKSHOP OBJECTIVES 26WORKSHOP AGENDAS 27PLANNING A WORKSHOP 32PRE-WORK 35PLANNING CHECKLIST 36SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 37FACILITATOR’S SCRIPT FOR A TWO-DAY WORKSHOP FOR TEAMS 38NEXT STEPS FOR A TEAM WORKSHOP 119TEAMWORK ROADMAP 121TEAM WORKSHOP FOLLOW-UP CHECKLIST 123WORKSHOP FOR TEAMS SUGGESTED FOLLOW-UP ACTIVITIES 125PART 4 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAM LEADERS 127GETTING STARTED 129WORKSHOP OBJECTIVES 130WORKSHOP AGENDAS 131PLANNING A WORKSHOP 134PRE-WORK 137PLANNING CHECKLIST 138SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 139FACILITATOR’S SCRIPT FOR A ONE-DAY WORKSHOP FOR TEAM LEADERS 140NEXT STEPS AFTER A TEAM LEADER WORKSHOP 205PART 5 GUIDELINES FOR DISTANCE AND VIRTUAL LEARNING 209APPENDIX 213COMMON OBJECTIONS TO A WORKSHOP 215SAMPLE PARTICIPANT NOTIFICATION E-MAILS 216OWNER’S MANUAL EXERCISE 222QUICK QUIZ ANSWERS 224THEMATIC GOAL EXAMPLES 225MANAGING AND ORGANIZING AROUND THE THEMATIC GOAL 229ESTABLISHING A THEMATIC GOAL ROADMAP 231SUPPLEMENTARY ACTIVITIES 234STORIES 238SAMPLE TEAM ASSESSMENT REPORT 247SAMPLE TEAM ASSESSMENT COMPARISON REPORT 273HOW TO DEBRIEF THE COMPARISON TEAM ASSESSMENT REPORT 285RESOURCES 287ABOUT THE AUTHOR 289HOW TO USE THE FLASH DRIVE 291