Experience-Driven Leader Development

Cynthia McCauley is a senior fellow at the Center for Creative Leadership in Greensboro, North Carolina. She is co-editor of The Center for Creative Leadership Handbook of Leadership Development and has been an active contributor for many years to the field of on-the-job leader development. Scott DeRue is a management professor and director of the leadership initiative at the Stephen M. Ross School of Business, University of Michigan. Reported by CNN/Money to be one of the top forty business school professors under the age of forty, DeRue conducts research and teaches in the areas of leadership and team development. Paul Yost is an associate professor of industrial-organizational psychology at Seattle Pacific University and principle and founder of Yost & Associates, Inc. He has worked at Microsoft, Boeing, GEICO, and Battelle Research in a variety of roles, including executive assessment, leadership development, and human resource research. Sylvester Taylor is a director in the Research, Innovation, and Product Development Group at the Center for Creative Leadership. He has more than twenty years of experience researching, designing, and implementing leadership development initiatives, primarily helping organizations gain value from organizational and multi-rater feedback.

• List of Exhibits, Figures, and Tables xiiiForeword xixAcknowledgments xxiiiIntroduction xxvSection 1. Developmental Experiences: More Intentional for More People 1Section Introduction 3Equipping Employees to Pursue Developmental Experiences 71 Intensity and Stretch: The Drivers of On-the-Job Development 7Mark Kizilos (Experience-Based Development Associates, LLC)2 A Leadership Experience Framework 15Paul Van Katwyk, Joy Hazucha, and Maynard Goff (Korn/Ferry International)3 Identifying Development-in-Place Opportunities 21Cynthia McCauley (Center for Creative Leadership)4 Leadership Maps: Identifying Developmental Experiences in Any Organization 25Paul Yost (Seattle Pacific University) and Joy Hereford (Yost & Associates, Inc.)5 Building Organization-Specific Knowledge About Key Developmental Experiences 37Paul R. Bly (Thomson Reuters) and Mark Kizilos (Experience-Based Development Associates, LLC)6 Expression of Interest: Making Sought-After Roles Visible 45Tanya Boyd (Payless Holdings, Inc.)7 Designing Part-Time Cross-Functional Experiences 49Nisha Advani (Genentech, a member of the Roche Group)8 Creating Project Marketplaces 55Cynthia McCauley (Center for Creative Leadership)Leveraging Existing Experiences for Learning 579 Leveraging the Developmental Power of Core Organizational Work 57Patricia M.G. O’Connor (Wesfarmers)10 Learning Transferable Skills Through Event Planning 65Kenna Cottrill and Kim Hayashi (Leadership Inspirations)11 Pinpointing: Matching Job Assignments to Employees 69Jeffrey J. McHenry (Rainier Leadership Solutions)12 Learning from Personal Life Experiences 77Marian N. Ruderman and Patricia J. Ohlott (Center for Creative Leadership)Creating New Developmental Experience 8113 Strategic Corporate Assignments to Develop Emerging Market Leaders 81Anita Bhasin (Sage Ways, Inc.), Lori Homer (Microsoft), and Eric Rait (Honeycomb Development)14 Full-Time Strategic Projects for High Potentials 87Paul Orleman (SAP)15 A Personalized Rotation Program to Develop Future Leaders 93Bela Tisoczki and Laurie Bevier (General Electric)16 Corporate Volunteerism as an Avenue for Leader Development 99Shannon M. Wallis (Arrow Leadership Strategies) and Jeffrey J. McHenry (Rainier Leadership Solutions)17 Developing Socially Responsible Global Leaders Through Service Projects 107Mathian Osicki and Caroline Smee (IBM)18 Stretch Assignments to Develop First-Time Supervisors 113Sally A. Allison and Marsha Green (Duke University) 19 Executive Shadowing 119Ritesh Daryani (Expedia, Inc.)20 Leadership Fitness Challenge: Daily Exercise of the Leadership Muscle 123Laura Ann Preston-Dayne (Kelly Services, Inc.)21 Using a Video-Case-Based Collaborative Approach in Leader Development 129Nate Allen (U.S. Army, National Defense University)22 Cross-Company Consortiums: Tackling Business Challenges and Developing Leaders Together 133Yury Boshyk (The Global Executive Learning Network)Section 2. Leaders: Better Equipped to Learn from Experience 141Section Introduction 143Organizing Frameworks 14523 Mindful Engagement: Learning to Learn from Experience 145D. Scott DeRue and Susan J. Ashford (University of Michigan)24 PARR: A Learning Model for Managers 151Laura Ann Preston-Dayne (Kelly Services, Inc.)25 GPS•R: A Tool for Assessing Learning Readiness 157Paul Yost, Hillary Roche, and Jillian McLellan (Seattle Pacific University)Learning Strategies and Tactics 16526 Asking Questions to Foster Learning from Experience 165Sally Beddor Nowak (Agilent Technology)27 Using the Classroom to Create a Learning Orientation 169Lori Homer (Microsoft) and Anita Bhasin (Sage Ways, Inc.)28 Establishing a Learning Mindset 177Kelly A. Bunker (Making Experience Matter)29 Tactics for Learning from Experience 181Maxine Dalton30 Narrating Emotions to Enhance Learning 187Shirli Kopelman (University of Michigan) and Ilan Gewurz (Proment Corporation)31 Proactive Feedback Seeking: The Power of Seeing Yourself as Others See You 195Susan J. Ashford (University of Michigan)32 Feedback: Who, When, and How to Ask 203Sylvester Taylor (Center for Creative Leadership)33 Micro-Feedback: A Tool for Real-Time Learning 207Tanya Boyd (Payless Holdings, Inc.)Reflection and Retention 21334 Leadership Journeys: Intentional Reflection Experiences 213Nicole L. Dubbs, Andrew K. Mandel, Kristin Ohnstad, and Scott Taylor (Teach For America)35 After-Event Reviews: How to Structure Reflection Conversations 221D. Scott DeRue (University of Michigan)36 Scaffolding Reflection: What, So What, Now What? 229Claudia Hill (Korn/Ferry International)37 Life Journeys: Developing for the Future by Looking at the Past 235Kerry A. Bunker (Making Experience Matter)38 Strategies for Facilitating Learning from Experience 239Claudia Hill (Korn/Ferry International)39 Teachable Point of View: Learning to Lead by Teaching Others 243Scott McGhee (U.S. Cellular)40 Implementation Intention: A Refinement to Leadership Development Goal Setting 249Luke Novelli, Jr. (Leadership Development Resources Global)41 Twelve Questions for More Strategic Work and Learning 255Kelly McGill (Expedia, Inc.)Learning Communities and Support 25942 Building a Board of Learning Advisors 259Marisa Bossen and Paul Yost (Seattle Pacific University)43 Building a Learning Community Through Reflection and Experimentation 265Jennifer Jaramillo (Accenture) and Kristen Schultz (University of Michigan)44 Using Communities of Practice to Cultivate Leaders of Integrity 273John R. Terrill (Seattle Pacific University)45 Company Command: A Peer-to-Peer Learning Forum 279Nate Allen (U.S. Army, National Defense University)46 Virtual Roundtables: Using Technology to Build Learning Communities 287Jonathan Winter (The Career Innovation Group)Section 3. Human Resource Systems: Designed for Experience-Driven Development 293Section Introduction 29547 Integrated Talent Management and Experience-Based Development 299Norm Tonina (Grameen Foundation)Selection and On-Boarding 309 48 Identifying and Assessing for Learning Ability 309Paul Yost and Jillian McLellan (Seattle Pacific University)49 On-the-Job Development That Starts on Day One 317Brad Borland (Kelly Services, Inc.)50 New Leader Assimilation 321Tanya Boyd (Payless Holdings, Inc.)51 Virtual On-Boarding 327Ritesh Daryani (Expedia, Inc.)Managers as Developers 33352 Leaders Coaching Leaders: Cascading Leadership Development Through the Organization 333Robert J. Thomas, Claudy Jules, and Joshua Bellin (Accenture)53 An Exercise for Managers: Developing Talent Through Assignments 341Cynthia McCauley (Center for Creative Leadership)54 Performance and Development Through Conversation 347Jonathan Winter (The Career Innovation Group)Performance Management 35555 Performance Management and Leadership Development: Paradox or Potential? 355Robert McKenna and Robleh Kirce (Seattle Pacific University)56 Performance Management Catalysts for Experience-Driven Development 363Paul Yost (Seattle Pacific University)Training, Development, and Beyond 371 57 Training and Experience-Driven Development 371Paul Yost (Seattle Pacific University)58 Bringing the Real World into the Classroom 375Elaine Biech (ebb associates inc)59 Cultivating Learning Agility: Lessons from the Microfinance Sector 381Lyndon Rego (Center for Creative Leadership), Vandana Viswanathan (CoCoon), and Peg Ross (PCI)60 HoTspots (HubsoTraining): A Blended Group Learning Solution to Extend Traditional Training 389Eric Berg (LINGOs)61 Building Experience into Simulations 397James Chisholm, Greg Warman, and Andrew Webster (ExperiencePoint)62 Mentoring: Building Leaders in Powerful Developmental Relationships 405Dana Kendall (Seattle Pacific University)Action Learning 413 63 Business Driven Action Learning 413Yury Boshyk (The Global Executive Learning Network)64 Action Learning with Community-Based Nonprofits 423Lynn Fick-Cooper and Shera Clark (Center for Creative Leadership)65 Better Together: Building Learning Communities Across Organizations 433Jan Wilmott (Royal Bank of Canada)66 Communities of Practice: Building and Sustaining Global Learning Communities 441Yury Boshyk (The Global Executive Learning Network)Succession Management 44567 Succession Planning: Developing General Managers Through Experience 445Mary M. Plunkett68 Building Breadth and Depth Through Experience 451Jennifer Kennedy Marchi (Sonos, Inc.)69 Profiles for Success: Building a Framework for Internal Transitions 459Tanya Boyd (Payless Holding, Inc.)70 Hot Jobs-Hot People: Sharing Leadership Talent Across Organizations 463Jeffrey J. McHenry (Rainier Leadership Solutions)71 Multicultural Women in the Pipeline: Finding Hidden Treasure 473Ella L.J. Edmondson Bell (Tuck School of Business and ASCENT–Leading Multicultural Women to the Top)Section 4. The Organization: Enabler of Experience-Driven Development 479Section Introduction 481Frameworks for Assessing Organizations 48372 Organizational Climate for Development 483Cynthia McCauley (Center for Creative Leadership)73 Creating the “and” Organization: Seeing Leadership Development as a Key Strategic Issue 487Stephen R. Mercer (SRM Consulting, Ltd.)Designing Tools for Widespread Use 493 74 Leading from Where You Are 493Paul Yost and Emily Pelosi (Seattle Pacific University)75 My Needs, Their Needs: Designing High-Value Development Tools 501Rob McKenna (Seattle Pacific University), Mary M. Plunkett, and Kayode Adeuja (Heineken International)76 Built to Last: Sustainable On-the-Job Development Interventions for the Entire Organization 509Paul Yost and Emily Pelosi (Seattle Pacific University), and Sierra Snyder (Slalom Consulting)Influencing Organizational Leaders 515 77 Building Support for Experience-Based Development 515Brad Borland (Kelly Services, Inc.)78 The Power of Stories in Leadership Development 519Paul Yost and Jillian McLellan (Seattle Pacific University)79 Assessing Learning’s Impact on Careers 523Richard A. Guzzo and Haig R. Nalbantian (Mercer)80 Teaching Senior Leaders the Dynamics of Derailment 529Cynthia McCauley and Sylvester Taylor (Center for Creative Leadership)Solutions to Specific Obstacles 53581 Strengthening Executive Mobility 535Nora Gardner and Cameron Kennedy (McKinsey & Company)82 Talent Ecosystems: Building Talent Through Strategic Partnerships 541D. Scott DeRue (University of Michigan)Conclusion 545Contributing Authors 551About the Center for Creative Leadership 563Index 565