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Based on the authors' work with such companies as Hewlett-Packard, this is a practical programme for managers to use in creating a "change-friendly" environment. The programme is designed to foster the continuous innovation required by businesses in order to stay ahead in today's competitive world. Oakley and Krug provide hands-on techniques for managers who want to encourage their employees to share information and participate in the decision-making and planning processes. By creating a culture of goals, strategies and methods, managers can build a company that is flexible, efficient and competitive.
Ed Oakley is an internationally recognized leader in the field of change implementation with a background in management.
CONTENTSAcknowledgmentsForewordChapter 1: Getting Right to the PointThe Challenge to Classical Change EffortsA New Way of Managing ChangeEnlightened LeadershipHow to Get the Most Out of This BookChapter 2: The Dynamics of Organizational ChangeChange OptionsPhases of Business DevelopmentThe First Phase: EntrepreneurialThe Second Phase: GrowthThe Third Phase: Decline or RenewalPersonal Growth CycleContinuous RenewalChapter 3: Getting to the Real IssuesSymptoms of the ProblemThe Real IssueThe Importance of Mindset to PerformanceSystems and Processes vs. the Human FactorDealing with Mindset -- FirstChapter 4: The Mindset IssueThe 80%/20% DifferencesAttitudeWhat Keeps People From Maintaining an Effective Attitude?The Development of Serf-ImageSelf-Image and Personal PerformanceChapter 5: Looking at FocusWe Get What We Focus OnThe Two Sides of AttentionA Model for Focusing EnergyWe Attract What We Try to AvoidProblem vs. Solution OrientationChapter 6: Generating the Mindset ShiftThe New ParadigmShifting ParadigmsPersonal ParadigmsThe Power of Shifting FocusNet Forward Energy Enhancing RatioNet Forward Energy Ratio Performance CurveNaming Our Model of ChoicesFramework for Continuous RenewalChapter 7: Asking Versus TellingDo It My WayWhose Perspective Counts Anyway?A Different ApproachThe Manager-Employee Reality GapThe Real ExpertsChapter 8: The Ultimate Empowerment ToolCombining Forward Focus and QuestionsWhat Makes Effective Questions Effective?Benefits of Asking Effective QuestionsQuestions That Disempower/EmpowerFundamentals of Effective QuestionsTiming Is EverythingA Structure for Effective QuestionsThe Most Important ElementUsing Effective QuestionsChapter 9: Alignment Through Shared Purpose and VisionWhat Are We Busy About?High Performance CharacteristicsPurposeVisionAlignmentThe Power Behind VisionUsing EQs to Develop Purpose and VisionVision of a High Performance EnvironmentChapter 10: Renewal in the Real WorldPracticalitiesRenewal in QualityRenewal in Customer ServiceRenewal in Continuous ImprovementRenewal in SalesRenewal in Problem-SolvingChapter 11: Leadership in the Renewing OrganizationRenewal and LeadershipLeadership PastRevisiting the Reality GapLeadership TodayExtreme Leadership StylesEnlightened LeadershipLeadership and PowerAwareness -- The Critical FactorLeadership in ActionChapter 12: The Bottom LineIntention -- The Critical IngredientBeyond IndependenceThe Essence of Enlightened LeadershipThe Personal ChallengeA Self-AppraisalBibliographyIndexAbout Enlightened Leadership International, Inc.
Stephen R. Covey author of The 7 Habits of Highly Effective People and Principle-Centered Leadership Enlightened Leadership is a useful and practical tool for shifting a reactive mindset to a proactive mindset -- a vital key in becoming a principle-centered leader.