Engaged

Linda Holbeche PhD is a leading teacher and writer on HR topics. She was ranked number three in Human Resources magazine’s most influential 2009 roll call of top industry thinkers. Until recently, she was the Director of Research and Policy at the Chartered Institute of Personnel and Development (CIPD). She is also a Visiting Professor of Leadership Innovation at the University of Bedfordshire, a Visiting Professor in HRM and Organisation Development at Cass Business School (London), an Adjunct Professor (Executive Education) at Imperial College, London and a Visiting Fellow of the UK Commission for Employment and Skills. In addition to this she is an Associate of Erasmus Business School (Rotterdam), Edinburgh Napier University and Ashridge Management College. Linda is a Chartered Fellow of CIPD and a Fellow of both the RSA and the Institute of Leadership and Management (ILM).Geoffrey Matthews is an experienced HR executive with an extensive background in employee engagement, organizational development, rewards, and international HR. He is currently Vice President HR Strategy for Merck KGaA, a leading DAX 30 European chemical and pharmaceutical company. Prior to this, Geoff held senior HR positions in a number of major companies including Roche and Hewlett-Packard. He is a Fellow of the UK Chartered Management Institute as well as being a member of the CIPD, SHRM and World at Work.

• Foreword vii Introduction 11 What is engagement – and why does it matter?52 Why is engagement so elusive? 273 What drives engagement? 554 Do you know how engaged your people are right now? 875 So what are your employees telling you? 1156 Getting beyond analysis and into action 1337 Roadblocks to creating an engaged workforce 1558 Building a culture of engagement 1779 Engaging managers 20510 Engagement in tough times 23111 Finding meaning, growth and engagement 265Annex 1: Comparison of the employee engagement model and other views of engagement drivers 303Annex 2: Engagement model and action areas 307Bibliography 309Index 321

"An interesting take on engagement in tough economic time…the case studies, practical advice and research make for a compelling resource for HR teams and would give an influential argument to unenlightened managers." (HR Magazine)"This book is designed as a resource for those seeking to unlock the potential of talent through employee engagement. It provides a valuable, up-to-date summary of work in this territory, organised around sensible questions. It comes complete with case studies and boxes of practical tips for action. The drive for employee engagement is placed firmly in the 'need to do now' box for successful organisations." (People Management)"This book is very readable and comprehensive...for the many HR practitioners and managers out there suffering from information overload, it may well be the only book they need to read in this area." (HR Zone)"…neat, well written book….It provides a valuable, up-to-date summary of work in this territory, organised around sensible questions. It comes complete with case studies and boxes of practical tips for action." (Public Net)"Practical guidance and interesting case studies." (CPO Agenda, October 2012)