Difficult Decisions

How Leaders Make the Right Call with Insight, Integrity, and Empathy

Inbunden, Engelska, 2022

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What do you do when the algorithm doesn’t have the answer? Countless tools and frameworks claim to make decisions objective and bias-free. But in reality, the defining decisions that leaders face are complex ones with subjective information sources and conflicting courses of action. That’s why the toughest choices are left to the leaders, and that’s why formulas won’t answer them. In Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy, leadership expert and CEO of YSC Consulting, Eric Pliner, delivers a set of practical tools for readers to make sense of these complex, subjective decisions quickly and with integrity. It presents a path to understanding your own subjectivity, and how your morals, ethics, and responsibilities affect how leaders make the most important decisions. Difficult Decisions is ideal for executives, managers, and business leaders to examine their own intuition and navigate the most conflicted choices they make. It’s a challenging read and an indispensable resource to help readers develop self-reflection, clarify their values, and ultimately make the choice that is most “right” to them.

Produktinformation

Utgivningsdatum2022-03-24
Mått158 x 231 x 25 mm
Vikt386 g
FormatInbunden
SpråkEngelska
Antal sidor224
FörlagJohn Wiley & Sons Inc
ISBN9781119817048

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ERIC PLINER is Chief Executive Officer of YSC Consulting, a global leadership strategy consultancy head-quartered in London. His writing on leadership development, organizational culture, education and training, and strategic diversity and inclusion has been featured in Harvard Business Review, Fortune, Forbes, and Fast Company. Eric is a member of the Dramatists’ Guild of America and lives in Brooklyn, New York.

Preface: Writing Wrong xiChapter 1 Difficult Decisions 1Making Difficult Decisions 8How We Make Decisions Now 11Key Points 22Chapter 2 The Moral–Ethical–Role Responsibility Triangle 23Morals versus Ethics: Election 27Jean and Paula 29Win as Much as You Can 32Do the Right Thing 41Key Points 42Chapter 3 Morals 43Communicating Your Morality and Asking about Morality 47Knowing the Sources of Your Morality 54Reflecting on the Sources of Your Morality 55Understanding the Parameters and Boundaries of Your Morality 56A Moral Exercise 67Exercise: Morality and Your Leadership Narrative 70Key Points 73Chapter 4 Ethics 75Characteristics of Ethics 77Ethics Are Contextually Dependent and Are, Therefore, Not Uniform 77Ethics Can Change over Time 81Ethics Are about Shared Social Acceptability, but They Are Not about Popularity 83The Ethics of Leading Politically 92Waiving Ethics 95An Exercise in Exceptions 98Ethics and Judgment 100An Ethics Exercise 102Key Points 111Chapter 5 Role Responsibilities 113Who You Are Charged to Serve 117Stakeholder Mapping 118Socioemotional Role 121Understanding Dynamic Roles 128A Role Exercise 137Key Points 145Chapter 6 Using the Triangle to Make Difficult Decisions 147Decision-Making Ecosystem and Its Associated Expectations 148Thoughtful Learning and Development for the Leader 149The Importance of Deep Consideration of What Truly Matters to Us 149What and How to Communicate to Audiences with Varied Needs and Perspectives 150The Tissue Test 153Key Points 161Chapter 7 I Think I Know What I Think; Now What? 163A Decision-Making Process 164A View, a Voice, a Vote, or a Veto 180A View 181A Voice 182A Vote 182A Veto 183Delegating 184Facts versus Feelings 186Tools and Muscles 187Key Points 190Afterword 191Acknowledgments 193About the Author 197Index 199