Development Of Supplemental Quality Improvement Items For The Consumer Assessment Of Healthcare Providers And Systems (Cahps) 1
bokomslag Development Of Supplemental Quality Improvement Items For The Consumer Assessment Of Healthcare Providers And Systems (Cahps)
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Development Of Supplemental Quality Improvement Items For The Consumer Assessment Of Healthcare Providers And Systems (Cahps)

Denise D Quigley • Donna O Farley • Julie A Brown • Marc N Elliott • Han De Vries

Pocket

359:-

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  • 78 sidor
  • 2006
Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access to care, information and materials, and customer service-and topic areas for item development were identified, and items for those areas were developed and field-tested.
  • Författare: Denise D Quigley, Donna O Farley, Julie A Brown, Marc N Elliott, Han De Vries
  • Format: Pocket/Paperback
  • ISBN: 9780833040022
  • Språk: Engelska
  • Antal sidor: 78
  • Utgivningsdatum: 2006-01-01
  • Förlag: Rand

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