Data Makes the Difference

Kimberly S. Glassman, PhD, RN, NEA-BC, is senior vice president, Patient Care Services, and chief nursing officer at NYU Langone Medical Center. Dr. Glassman joined NYULMC in 1978 as a senior staff nurse and rose steadily through the ranks, holding key leadership roles before assuming her current position in 2010. She is also the associate dean for Partnership Innovation at the New York University College of Nursing.Peri Rosenfeld, PhD, has over 25 years of experience in health services research and program evaluation, and has published and presented widely on quality, informatics and research topics. Dr. Rosenfeld joined NYU Langone Medical Center as the director of Outcomes Research and Program Evaluation for the Departments of Nursing in 2013. Prior to joining NYU Langone, Dr. Rosenfeld was a senior evaluation scientist at the Center for Home Care Policy and Research at the Visiting Nurses Service of New York from 2006-2012.

• Chapter 1. History, Background, and IntroductionThe Institute of Medicine Reports: Pioneering Work on Quality and Safety in Health CareOther Seminal Reports: Carnegie Study on Nursing EducationQuality and Safety Education for Nurses (QSEN)Nurses are Key to QualityChapter 2. Quality Data: Definitions, Measures, and MetricsWhat is Quality Data and Quality Measurement?Donabedian: A Useful Model for Thinking About Types of Data and the People Who Use Data for Nursing PracticeComparing Apples to Apples: Standardized Definitions and Shared Metrics Related to QualityTypes of Data and Measures of Nursing QualityNew Clinical Measures in 2014Chapter 3. Utilizing Data to Inform Patient Care and Track Outcomes: Answering the Question, How Are We Doing?Learning from Other IndustriesDashboards, Scorecards, Targets, and BenchmarksClinical Decision Support SystemsRelevance for Clinical Nurses and LeadersChapter 4. Future Directions in the Use of Quality Data: Electronic Health Records, Telehealth and eMeasuresElectronic Health Records and Meaningful UseBeyond EHR: Computerized Provider Order Entry, Barcodes, and Decision Support SystemsTechnological Innovations and Measuring Nursing QualityProcesses and OutcomeseMeasurement and Nurse-sensitive IndicatorsBig DataStates Invest in Health Information: The Case of New York State’s HEALNY programsFuture Directions: Telehealth and Personal Digital AssistantsChapter 5. How Nurses Lead through Data Use and Interpretation: Insights from the Chief NurseNursing’s Role in Preventing Hospital-Acquired ConditionsCatheter-Associated Urinary Tract Infections (CAUTI)Falls PreventionMaternity MeasuresCare CoordinationMagnet ExemplarsInsights from the CNO: Summary of Key PointsFinal ThoughtsAppendix A. Unit Report Cards for Clinical Nurses toImprove PracticeReferencesIndex