Customer Service Over the Phone
Techniques and Technology for Handling Customers Over the Phone
Häftad, Engelska, 1999
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
Produktinformation
- Utgivningsdatum1999-01-11
- Mått152 x 229 x 8 mm
- Vikt260 g
- FormatHäftad
- SpråkEngelska
- Antal sidor144
- Upplaga5
- FörlagTaylor & Francis Ltd
- ISBN9781578200467