Communication in the Age of Suspicion

GILLIAN ALLARD Lecturer in Media, Culture and Communication, Cardiff School of Creative and Cultural Industries, University of Glamorgan, UKJEFF ARCHER Head of the School of Social Science, and Associate Professor of Political and International Studies, University of New England in Armidale, NSW, AustraliaJEREMY COLLINS Lecturer in Media Studies, London Metropolitan University, UKCHAS CRITCHER Professor of Communications, Sheffield Hallam University, UKSUSAN J. DRUCKER Professor in the School of Communication, Hofstra University, USAGARY GUMPERT Emeritus Professor of Communication, Queens College, City University of New York, USAJANET JONES Lecturer in Screen Studies, University of Wales, Aberystwyth, UKANDREW MCSTAY Teaches Advertising at the London College of Music and Media, Thames Valley University, UKAMISHA MEHTA Lecturer, School of Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane, AustraliaMICHAEL REDLEY Secretary to the Board for Continuing Education at Oxford University, UKBARRY RICHARDS Professor of Public Communication, Head of Research in Bournemouth Media School, and Director of the Centre for Public Communication Research at Bournemouth University, UKKAJA TAMPERE Senior Research Assistant in Public Relations and Organisational Communication, University of Jyväskylä, FinlandSHERRYL WILSON Lecturer in Media Theory, University of Gloucestershire, UK

• Acknowledgements Notes on Contributors PART 1: COMMUNICATION IN THE AGE OF SUSPICION The Age of Suspicion; V.Bakir & D.Barlow PART 2: MEDIA AND EROSION OF TRUST Origins of the Problem of Trust: Propaganda during the First World War; M.Redley The Erosion of Trust in Australian Public Life; J.Archer Manufacturing Authenticity in a Small Nation: The Case of Independent Local Radio in Wales; D.Barlow Terrorism and the Microdynamics of Trust; B.Richards Risk, Advice and Trust: How Service Journalism Fails its Audience; J.Collins 'Trust Me, I'm A Doctor': MMR and the Politics Of Suspicion; C.Critcher New Media Enterprise in the Age of Suspicion; G.Allard Trust, Data-mining and Instantaneity: The Creation of the Online Accountable Consumer; A.McStay PART 3: MEDIA AND BUILDING TRUST Risk Communication, Television News and Trust Generation: The Utility of Ethos; V.Bakir The Media's Role in a Transition Society: From Public Lies to Public Trust?; K.Tampere Trust in a Time of Crisis: The Mass Media as a Guardian of Trust; A.Mehta 'It Was a Mascara Runnin' Kinda Day': Oprah Winfrey, Confession, Celebrity and the Formation of Trust; S.Wilson Branding Trust: The Ideology of Making Truth Claims Through Interactive Media; J.Jones The Technology of Distrust; G.Gumpert & S.J.Drucker PART 4: CONCLUSIONS: TRUST AND THE MEDIA The End of Trust?; V.Bakir & D.Barlow Notes References Index