Casino Customer Service
The WIN WIN Game
Häftad, Engelska, 2012
359 kr
Tillfälligt slut
A guide to customer service in the casino industry in which the authors argue that investments in customer service are "activities in a positive-sum game, or what can be called a win-win game. The customer wins better enjoyment of products offered, and the casino wins with renewed and repeated patronage."
Produktinformation
- Utgivningsdatum2012-05-30
- Mått152 x 229 x 28 mm
- Vikt522 g
- FormatHäftad
- SpråkEngelska
- Antal sidor352
- FörlagUniversity of Nevada Press
- ISBN9780874178944