BSBFLM403A Manage Effective Workplace Relationships: BSS Business Services Series

Häftad, Engelska, 2003

539 kr

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"The Business Services" series are a set of 7 workbooks addressing individual management competencies from the Business Services Training Package. Written by experienced TAFE teacher-authors, each workbook provides comprehensive coverage of one management module and is perfect for teachers tailoring courses to the national package. Easily a standalone product, each workbook is content-rich, with ample theory to complement the timed activities, skill-checklists and real-life Australian case-studies.

Produktinformation

Utgivningsdatum2003-10-16
Mått82 x 116 x 5 mm
Vikt1 g
FormatHäftad
SpråkEngelska
FörlagMcGraw-Hill Education - Europe
ISBN9780074712740

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An experienced author and TAFE teacher, Tony is the Series Editor for the Business Services Series, previously edited McGraws 14-book Management Skills Series, and found the time to contribute several workbooks to each. Now the Advanced Skills Lecturer and Management Studies Coordinator at Murray Institute of TAFE, Tony has been a TAFE teacher for more than 30 years.While busy teaching Certificate 4 to Advanced Diploma students, Tony also chairs the TAFESA Quality Assurance Group (Management Studies Sub-Program) and is a Modules Advisor for Certificate IV in Front Line Management. With Malcolm Jowitt, he co-wrote Manage Effective Workplace Relations, Develop Work Priorities and Recruit and Select Personnel. Malcolm Jowitt is a part-time Lecturer in both Certificate 4 Management and Front Line Management at Torrens Valley TAFE. Malcolm has been teaching these subjects since 93 and works as a Company Manager with AFTC Industrial Training and Logistics. With Tony Hughes, Malcolm co-authored Manage Effective Workplace Relations, Develop Work Priorities and Recruit and Select Personnel.

Chapter details for the seven Business Services Series Workbooks include:Lead Work Teams (BSBFLM404A):Chapter 1: Participate in Team Planning (BSBFLM404A/01)Chapter 2: Develop Team Commitment and Cooperation (BSBFLM404A/02)Chapter 3: Manage and Develop Team Performance (BSBFLM404A/03)Chapter 4: Participate in and Facilitate the Work Team (BSBFLM404A/04)Coordinate Implementation of Customer Service Strategies (BSBCMN410A): Chapter 1: Advise on Customer Service Needs (BSBCMN410A/01)Chapter 2: Support Implementation of Customer Service Strategies (BSBCMN410A/02)Chapter 3: Evaluate and Report on Customer Service (BSBCMN410A/03)Develop Teams and Individuals (BSBCMN404A):Chapter 1: Determine Development Needs (BSBCMN404A/01)Chapter 2:Develop Individuals and Teams (BSBCMN404A/02)Chapter 3: Monitor and Evaluate Workplace Learning (BSBCMN404A/03)Develop Work Priorities (BSBCMN402A):Chapter 1: Plan and Complete Own Work Schedule (BSBCMN402A/01)Chapter 2: Monitor Own Work Performance (BSBCMN402A/02)Chapter 3: Coordinate Professional Development (BSBCMN402A/03)Manage Effective Workplace: Relationships (BSBFLM403A):Chapter 1: Gather, Convey and Receive Information and Ideas (BSBFLM403A/01)Chapter 2: Develop Trust and Confidence (BSBFLM403A/02)Chapter 3: Build and Maintain Networks and Relationships (BSBFLM403A/03)Chapter 4: Manage Difficulties to Achieve Positive Outcomes (BSBFLM403A/04)Recruit and Select Personnel (BSBHR402A):Chapter 1: Maintain Personnel Needs (BSBHR402A/01)Chapter 2: Determine Job Specifications (BSBHR402A/02)Chapter 3: Recruit Staff (BSBHR402A/03)Chapter 4: Assess and Select Applicants (BSBHR402A/04)Coming Soon:Promote Innovation and Change (BSBCMN412A):Chapter 1: Identify and Develop Opportunities for Improved Work Practices (BSBCMN412A/01)Chapter 2: Lead Team to Foster Innovative Work Practices (BSBCMN412A/02)Chapter 3: Facilitate Commitment to Workplace Change (BSBCMN412A/03)