Best Practices in Access Services

Lori L. Driscoll has been Associate University Librarian and Chair of Access Services at the University of Florida Smathers Libraries since November of 2001. She has been a presenter and panellist on topics related to library technology and copyright at a variety of national conferences in addition to publishing articles of interest to the field of Access Services.W. Bede Mitchell has served as Dean of the Library and University Librarian at Georgia Southern University since August of 1999. He served as the 2007-2008 president of the Library Administration and Management Association.

• EVOLVING LIBRARIES, 1. Reflections on Academic Libraries in the 21st Century, 2. People First: A New Zealand Approach to Staff, Structure and Service, 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom, 4. The New Academic Library and Student Services, 5. An Evaluation of Selected ASERL Web Pages: “Best Practices” for Serving Distance Learners, 6. Video Reference and the Library Kiosk: Experimentation and Evaluation, 7. Totem Kiosk, Not Just for the Hotel Lobby, 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services, 9. 24-Hour Service at Georgia Southern University: 1989-2007, 10. ALI–A Digital Archive of DAISY Books, STAFF DEVELOPMENT, 11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity, 12. Improving Circulation Services Through Staff Involvement, 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library, 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training, 15. Student Workers: Cross Training in the Academic Environment, 16. Stacks Tour Project Presents Staff Development Opportunity, COLLECTION MAINTENANCE, 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround, 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials, 19. Managing Lost and Missing Books, EQUIPMENT CIRCULATION, 20. Circulation on the Go–Implementing Wireless Laptop Circulation in a State University Academic Library, 21. Laptop Circulation at Eastern Washington University, 22. Beyond “Classroom” Technology: The Equipment Circulation Program at Rasmuson Library, University of Alaska Fairbanks, 23. Computer Reservation System, COURSE RESERVES & COPYRIGHT, 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves, 25. Electronic Reserves, Copyright, and CMS Integration– Six Years Later, 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries, 27. Textbooks 101: Textbook Collection at the University of Minnesota, INTERLIBRARY LOAN & DOCUMENT DELIVERY, 28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery, 29. Books-on-Demand Pilot Program: An Innovative “Patron-centric” Approach to Enhance the Library Collection, 30. Having Java in the Library Doesn’t Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University, 31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries, 32. We Deliver! Randall Express Delivery Service, 33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma, 34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University, 35. Web Sites for Best Practices

'This is a facinating book for any librarian. It embodies a sense of change that is paradigm for any library that is not stagnating; it offers a feast of innovative ideas that have been implemented and evaluated; it is fresh with energy and enthusiasm'-- The Australian Library Journal