Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses

Dr. Claire Mallette is an Associate Professor in the School of Nursing at York University. She received a Bachelor of Science in Nursing from McGill University, and a Master of Nursing Science and PhD from the University of Toronto. Her nursing career in Quebec, Alberta and Ontario is diverse with over thirty-five years in education, leadership, research and nursing practice roles. She has held leadership positions in both practice and academia in such roles as the Director of the School of Nursing at York University, Director of Education at University Health Network, and the Chief Nursing Officer at the Workplace Safety and Insurance Board. She is a Principal Investigator or Co-Investigator examining quality compassionate care in education and practice, leadership and fostering positive work environments. She has successfully led recruitment and retention initiatives, innovation in eLearning, professional development programs and how to address bullying in the workplace. In her present role as an Associate Professor, she is using her knowledge and leadership expertise to teach graduate and senior undergraduate students. Her belief in experiential education provides an engaging positive learning environment preparing them for practice and becoming nursing leaders for the future. Olive Yonge RN, BScN, MEd, PhD, R Psych is a Professor in the Faculty of Nursing at the University of Alberta. In 2016, Dr. Yonge became the first nursing professor to receive the Distinguished University Professor award recognizing her as a global leader in their discipline. Dr. Yonge is also recognized internationally for her research on training students under experienced nurses. Inspired by her time her time as university Vice-Provost, Deputy Provost, and Interim Provost, she has researched courage and leadership in female leaders. Dr. Yonge's clinical area of expertise is teaching and learning. She is also a registered psychologist and in this role maintains a practice in conflict resolution.

• PART I Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication1 Historical Perspectives and Contemporary Dynamics2 Clarity and Safety in Communication3 Professional Guides for Nursing Communication4 Critical Thinking, Ethical Reasoning, and Clinical Decision MakingPART II Essential Communication Competencies5 Developing Person-Centred Communication Skills6 Variation in Communication Styles7 Cultural Contexts and Communication8 Engaging With Humility: Authentic Interpersonal Communication in Partnership With Indigenous Peoples9 Communicating in GroupsPART III Relationship Skills in Health Communication10 Self-Concept in Professional Interpersonal Relationships11 Developing Person-Centred Therapeutic Relationships12 Bridges and Barriers in Therapeutic Relationships13 Communicating With FamiliesPART IV Communication for Health Promotion and Disease Prevention14 Resolving Conflicts Between Nurse and People Receiving Care15 Communication Strategies for Health Promotion, Health Protection, and Disease Prevention16 Communication in Health Teaching and Coaching17 The Influence of Stress on CommunicationPART V Accommodating People With Special Communication Needs18 Communicating With People With Communication Disorders19 Communicating With Children20 Communicating With Older Adults21 Communicating With People in Crisis22 Communication Approaches in Palliative CarePART VI Collaborative Professional Communication23 Role Relationship Communication Within Nursing24 Interprofessional Communication25 Communicating for Continuity of Care26 e-Documentation in Health Information Technology Systems27 Digital Health and Communication Technology