7 Principles of Conflict Resolution, The

Louisa Weinstein is Founder and Director of The Conflict Resolution Centre and a leading expert in conflict resolution and mediation. Louisa is an experienced mediation and trainer having practiced since 2004. She has carried out extensive mediations covering property, construction, corporate-commercial, shareholder disputes, media with a range of corporate, public sector and high profile clients. She is also a regular contributor to the Civil Mediation Council having also spoken at the Annual Conference this year.

• PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION1 What you need to know about conflict2 The language of early conflict resolution3 Mediation: What it is and why it worksPART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION4 Principle 1: Acknowledge the conflict5 Principle 2: Take control of your response6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution – the soft mediation assignment9 Principle 5: Build a culture of early conflict resolution10 Principle 6: Walk the walk – using conflict resolution tools in everyday life11 Principle 7: Engage the safety net – what to do when informal conflict resolution doesn’t workPART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION12 Getting the mediation process off the ground13 Preparing for mediation14 Becoming a mediatorAPPENDICESAppendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaireAppendix 3: Head of legal/HR/finance questionnaireAppendix 4: Client/stakeholder questionnaire