Wiley Pathways Human Resource Management

Harold "Max" Messmer Jr. is Chairman and CEO of Robert Half International, the world's largest specialized staffing firm, and one of the foremost experts on human resources and employment issues.

• 1 Managing Human Resources Today 1Introduction 21.1 Human Resources and Company Performance 21.1.1 The Business of People 21.1.2 Standing Out From the Competition 21.1.3 Balancing Act 2Self-Check 31.2 Responsibilities of Human Resource Departments 31.2.1 A Range of Focus 41.2.2 Customizing Human Resources 51.2.3 Skills of Human Resource Professionals 5Self-Check 61.3 Ethics in Human Resource Management 61.3.1 Government and Corporate Ethics 61.3.2 The HR Role 7Self-Check 81.4 Focusing on Strategy 81.4.1 A Strategic Skill Set 81.4.2 Strategy in HR 91.4.3 Putting Strategy to Work 10Self-Check 111.5 Keeping Pace with Technology 111.5.1 Facing the Challenges of Technology 121.5.2 Playing It Safe with HR Technology 131.5.3 Staying Ahead with HR Software 141.5.4 Heeding HRIS Hazards 141.5.5 Making HRIS Decisions 151.5.6 HRIS Research 15Self-Check 16Summary 17Key Terms 17Applying This Chapter 20You Try It 212 Equal Opportunity and the Legal Environment 22Introduction 232.1 Equal Employment Opportunity Concepts 232.1.1 What Is Discrimination? 232.1.2 The Equal Employment Opportunity Commission 23Self-Check 242.2 Major Equal Employment Laws 24Self-Check 292.3 Complying with EEOC Regulations 292.3.1 Staying Ahead of the Game: The Proactive Approach 292.3.2 Use EEOC Resources 302.3.3 In the Event of a Complaint 302.3.4 EEOC Actions: Corporate Choices 32Self-Check 322.4 Legal Matters: The Big Picture 322.4.1 Why Legal Fees Are a Good Investment 332.4.2 Disparate Impact 33Self-Check 342.5 Sexual Harassment: Keep Your Workplace Free of It 352.5.1 EEOC and Sexual Harassment 352.5.2 Implementing an Effective Sexual Harassment Policy 362.5.3 Coping with Harassment Complaints 36Self-Check 37Summary 38Key Terms 38Applying This Chapter 41You Try It 423 Building a Strategic Staffing Plan 43Introduction 443.1 Strategic-Style Staffing 443.1.1 Comparing Staffing Approaches 443.1.2 Taking a Closer Look at Staffing 44Self-Check 463.2 Assessing Staffing Needs 463.2.1 Making It a Team Effort 463.2.2 Choosing between Hiring or Repositioning 473.2.3 Considering a Mix of Resources 483.2.4 Reassessing Goals Annually 48Self-Check 493.3 Conducting a Job Analysis 493.3.1 Gathering Job Data 493.3.2 Employing Methods of Data Collection 503.3.3 Using Competency Modeling 51Self-Check 533.4 Creating Job Descriptions 533.4.1 Job Description Formats 543.4.2 Creating a Job Description 54Self-Check 573.5 Choosing Job Titles 573.5.1 Legal Implications of Job Titles 583.5.2 Considering Employee Classification 58Self-Check 60Summary 61Key Terms 61Applying This Chapter 64You Try It 654 Recruiting and Evaluating Prospective Employees 66Introduction 674.1 Finding New Employees 674.1.1 Filling Jobs from Within 674.1.2 Looking for Staff outside the Company 684.1.3 Outsourcing: The Role of HR 69Self-Check 704.2 Help Wanted: The Recruiting Process 704.2.1 Getting Started 714.2.2 What Makes a Good Job Ad? 714.2.3 Using the Internet 734.2.4 Classified Ads 754.2.5 Other Recruiting Routes 75Self-Check 774.3 Using Recruiters to Get the Job Done 774.3.1 The Recruitment Players 774.3.2 Finding the “Right” Recruiter 78Self-Check 794.4 Evaluating Candidates: Applications and Resumes 794.4.1 Job Applications: Are They Obsolete? 794.4.2 Getting the Most Out of Resumes 824.4.3 Setting Up a System for Evaluating Candidates 86Self-Check 874.5 Testing as Part of the Evaluation Process 874.5.1 Following the Testing Rules 874.5.2 Finding the Right Test 884.5.3 Staying Out of Test Trouble 91Self-Check 92Summary 92Key Terms 92Applying This Chapter 95You Try It 975 Interviewing and Making Selection Decisions 98Introduction 995.1 Interviewing: The Basics 995.1.1 Keeping Up with the Times 995.1.2 Getting Results 1005.1.3 Interviewing: What to Avoid 100Self-Check 1015.2 Preparing for an Interview 1015.2.1 Warming Up: The Introduction 1025.2.2 Mastering the Art of Q&A 1035.2.3 Q&A: Varying Styles 1045.2.4 Staying on Course: Nondiscriminatory Questioning 1055.2.5 Closing on the Right Note 107Self-Check 1085.3 Making Selection Decisions 1085.3.1 Seeking Success 1085.3.2 Utilizing the “Tools” of the Trade 1095.3.3 Putting a Selection System to Work 1095.3.4 Setting up Your Own Protocol 1105.3.5 Factoring in the Intangibles 111Self-Check 1135.4 Checking Out Applicants 1145.4.1 Checking References 1145.4.2 Going with Background Checks 115Self-Check 1165.5 Making Job Offers 1165.5.1 Proceeding after the Offer 118Self-Check 119Summary 120Key Terms 120Applying This Chapter 122You Try It 1236 Training Employees 124Introduction 1256.1 Determining What Training Can Do For You 1256.1.1 Evaluating Your Training Situation 1256.1.2 Assessing Training Needs: Where It All Starts 1266.1.3 Tying Training Needs to Strategic Goals 1266.1.4 Deciding Whether to Train or Not to Train 127Self-Check 1276.2 Putting the ADDIE Model to Work 1286.2.1 Analysis 1286.2.2 Design 1286.2.3 Development 1306.2.4 Implementation 1306.2.5 Evaluation 130Self-Check 1316.3 Weighing the Training Options 1316.3.1 Choosing an Instructional Method 1316.3.2 Choosing a Delivery Method 1336.3.3 Mentoring as a Training Tool 134Self-Check 1356.4 Applying Training to Common Topics 1356.4.1 New Hire Orientation 1356.4.2 Diversity Training 1366.4.3 Sexual Harassment Training 1366.4.4 Communication Training 1366.4.5 Time Management Training 137Self-Check 1386.5 Measuring Results: Is Training Working? 1386.5.1 Initial Employee Reaction 1396.5.2 Effectiveness of Learning 1396.5.3 Impact on Performance 1396.5.4 Cost/Benefit Analysis 140Self-Check 141Summary 141Key Terms 142Applying This Chapter 144You Try It 1457 Assessing and Appraising Performance 146Introduction 1477.1 Putting Performance Appraisals to Work 1477.1.1 Facing the Challenge 1477.1.2 Understanding the Legal Aspects of Appraisals 148Self-Check 1497.2 Launching an Appraisal Program 1497.2.1 Enlist the Support of Senior Management 1497.2.2 Choose Performance Measures with Care 1507.2.3 Develop a Tracking Approach 1507.2.4 Devise an Evaluation Method 1507.2.5 Thinking about Timing 1517.2.6 Develop a Communication Game Plan 151Self-Check 1527.3 Deciding on a Performance Appraisal System 1527.3.1 Management by Objectives (MBO) 1537.3.2 Critical Incidents Reporting 1537.3.3 Job Rating Checklist 1547.3.4 Behaviorally Anchored Ratings Scale (BARS) 1557.3.5 Forced Choice 1557.3.6 Ranking Methods 1577.3.7 Multi-Rater Assessments 157Self-Check 1587.4 Getting the Most Out of an Appraisal Meeting 1587.4.1 Preparing for the Meeting 1587.4.2 Conducting the Session 1597.4.3 Giving Constructive Feedback 1607.4.4 Preparing for a Negative Reaction 1607.4.5 Choosing Areas for Further Development 1617.4.6 Concluding the Meeting 161Self-Check 1627.5 Following Up After an Appraisal 1627.5.1 Take a Look at Yourself 1637.5.2 Evaluating Your Appraisal System 163Self-Check 164Summary 164Key Terms 165Applying This Chapter 168You Try It 1698 Compensation Strategies and Practices 170Introduction 1718.1 Building a Compensation Foundation 1718.1.1 Taking on the HR Role 1718.1.2 Forming a Compensation Philosophy 1718.1.3 Focusing on Strategy 1728.1.4 Managing External Factors 173Self-Check 1758.2 Looking at Compensation Legal Issues 1768.2.1 Fair Labor Standards Act 1778.2.2 Classifying Exempt and Nonexempt Workers 1798.2.3 Communicating Your Policies 179Self-Check 1818.3 Types of Compensation 1818.3.1 Total Rewards 181Self-Check 1848.4 Administering a Compensation Plan 1848.4.1 Setting Pay Scale 1858.4.2 Accounting for Individuals 187Self-Check 1888.5 Using Raises, Bonuses, and Incentives 1888.5.1 Designing a Plan 1898.5.2 Choosing a Reward Approach 1908.5.3 Incentives 1918.5.4 Avoiding Plan Pitfalls 193Self-Check 193Summary 194Key Terms 194Applying This Chapter 198You Try It 2009 Designing and Administering Benefits 201Introduction 2029.1 Identifying the Role of Employee Benefits 2029.1.1 Knowing the Types of Benefits 2039.1.2 Following Key Trends in Benefits Management 2039.1.3 Getting a Grip on Administration 206Self-Check 2079.2 Administering Benefits Required by Law 2079.2.1 Social Security and Medicare 2079.2.2 Unemployment Insurance 2089.2.3 Family Medical Leave Act 2089.2.4 Workers’ Compensation 2109.2.5 Health Benefit Continuation 210Self-Check 2119.3 Administering Health and Welfare Benefits 2119.3.1 Taking on Healthcare Plans 2119.3.2 Examining Employee Welfare Benefits 214Self-Check 2169.4 Administering Other Benefits 2169.4.1 Planning for Retirement 2169.4.2 Providing Family Assistance 2189.4.3 Managing Time Off 2199.4.4 Setting up an Employee Assistance Program 222Self-Check 223Summary 223Key Terms 224Applying This Chapter 227You Try It 22810 Developing Employee Relations 229Introduction 23010.1 Building Employee Relations into a Strategic Plan 23010.1.1 Building a Communication Plan 231Self-Check 23210.2 Creating a People-Oriented Workplace 23310.2.1 Promoting Job Satisfaction 23310.2.2 Treating Employees as Assets 23310.2.3 Committing to Job Security 23310.2.4 Providing People-Friendly Facilities 23410.2.5 Being Sensitive to Work-Life Balance Issues 23510.2.6 Offering Employee Autonomy 235Self-Check 23610.3 Adopting Alternate Work Arrangements 23610.3.1 Options for Alternate Work Arrangements 23710.3.2 Making Alternate Arrangements Work 23810.3.3 Telecommuting Takes Hold 239Self-Check 24010.4 Encouraging Performance 24110.4.1 Making the Case for Employee Empowerment 24110.4.2 Putting Team Power to Work 24210.4.3 Developing Employee Recognition Programs 244Self-Check 24710.5 Utilizing Employee Feedback 24710.5.1 Surveys: Keeping Tabs on Company Morale 24710.5.2 Open Door Policies 24810.5.3 Management by Walking Around (MBWA) 24910.5.4 Employee Involvement Committees 24910.5.5 Brown-Bag Lunches 24910.5.6 Suggestion Programs 25010.5.7 Exit Interviews 250Self-Check 251Summary 251Key Terms 252Applying This Chapter 255You Try It 25711 Managing Discipline and Employee Rights 258Introduction 25911.1 Playing by the Rules 25911.1.1 Getting the Meaning of At-Will Employment 25911.1.2 Staying Out of Court 26111.1.3 Respecting Employee Rights 261Self-Check 26211.2 Taking Disciplinary Action 26211.2.1 Developing Disciplinary Procedures 26311.2.2 Meeting Plan Criteria 26411.2.3 Workplace Behavior Issues 26511.2.4 Conducting Workplace Investigations 26611.2.5 Grounds for Dismissal 267Self-Check 26811.3 Settling Grievances and Disputes 26811.3.1 Settling Disputes 269Self-Check 27111.4 Contending with Terminations 27111.4.1 Pre-Termination Preparation 27211.4.2 Holding the Termination Meeting 27411.4.3 Following Post-Termination Protocol 274Self-Check 27511.5 Coping with Layoffs 27511.5.1 Viewing Layoffs as a Last Resort 27611.5.2 Knowing the Law 27611.5.3 Easing the Burden 27711.5.4 Finding Alternatives to Layoffs 277Self-Check 279Summary 279Key Terms 279Applying This Chapter 282You Try It 28412 Managing Workplace Health and Safety 285Introduction 28612.1 Understanding the Occupational Safety and Health Act 28612.1.1 Setting Safety Standards: OSHA 28612.1.2 OSHA Enforcement 288Self-Check 29212.2 Identifying Occupational Hazards 29212.2.1 Recognizing Environmental Health Hazards 29312.2.2 Understanding Safety Standards 295Self-Check 29612.3 Overseeing Health and Safety Programs 29712.3.1 Employer Responsibilities and Rights 29712.3.2 Administering a Health and Safety Plan 299Self-Check 305Summary 305Key Terms 305Applying This Chapter 308You Try It 30913 Working with Organized Labor 310Introduction 31113.1 The Role of Unions in Employee Relations 31113.1.1 Following the History of Unions 31213.1.2 Recognizing Employee Union Rights 313Self-Check 31413.2 Knowing the Labor Laws 314Self-Check 31613.3 Keeping Up with Union Organization 31613.3.1 What Can an Employer Do? 31613.3.2 Union Organizing Process 31713.3.3 Making Union Changes 320Self-Check 32013.4 Recognizing Unfair Labor Practices 32013.4.1 Employer Unfair Labor Practices 32013.4.2 Union Unfair Labor Practices 32113.4.3 Consequences of Unfair Labor Practices 32213.4.4 Filing an Unfair Labor Practice Charge 323Self-Check 32413.5 Collective Bargaining 32413.5.1 Collective Bargaining Strategies 32413.5.2 Collective Bargaining Agreement (CBA) 32513.5.3 Resolving Grievances 326Self-Check 32713.6 Identifying Union Actions 327Self-Check 329Summary 329Key Terms 330Applying This Chapter 335You Try It 336Appendix A: Professional HR Certifications 337Appendix B: Interviewing Candidates 341Appendix C: Substance Abuse and Drug Testing 345Appendix D: Useful HR Resources 349Glossary 353Index 367