What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the InevitableAnd Coming Out Ahead

from former nfl vp frank supovitz, a proven five-step program for handling any crisis situation with skill and confidence
Business is full of surprises. No one understands this better than Frank Supovitz, who spent ten years making sure the Super Bowl goes off without a hitch. I have always been impressed with Franks ability to understand everyones needs and priorities and plan and execute an event that satisfies all parties, NFL Commissioner Roger Goodell said, from the players and teams, the fans, the broadcasters and the viewers.  
what to do when things go wrong provides the knowledge and insight you need to navigate your way through any problem. It shows how to think through all potential challenges and walks you through the five stages of working through every project: Imagine, Prepare, Execute, Respond, and Evaluate.
Things will inevitably go awry at some pointwhether its a personal presentation gone sour or an all-out corporate crisis. Thats the nature of business. what to do when things go wrong is your roadmap to handling it in ways that make everyone a winner.