What Smart Trainers Know

LORRAINE L. UKENS is the owner of Team-ing with Success, a training and consulting firm that provides assessment, training, and evaluation services to businesses and government organizations. She is also an adjunct faculty member at Towson University in Maryland and the author of several training books and games, including Energize Your Audience! (Jossey-Bass/Pfeiffer, 2000).

• Introduction viiPart One: Strategic Training and Development 11 Shifting from Training to Performance 3James C. Robinson and Dana Gaines Robinson2 Trends and the Profession 14Joe Willmore3 HRD in the Internet World 22Patricia A. McLagan4 Learning Organizations 37Michael J. Marquardt5 Change Management 47Jay A. Conger6 What Smart Trainers Should Know About Organizational Culture 54Edgar H. Schein7 Legal Issues for Training and Development 61Linda Byars SwindlingPart Two: Assessment and Evaluation 718 How to Conduct a Needs Assessment that gets Results 73Seth N. Leiber, Ann W. Parkman, and Karen VanKampen9 The Intervention Questionnaire 82Judith A. Hale10 Performance Analysis: Testing the Waters 96Allison Rossett and Catherine Tobias11 The Art and Science of Competency Modeling 107Richard Lepsinger and Anntoinette Lucia12 The Four-Level Evaluation Process 122Donald L. Kirkpatrick13 the Return on Investment (ROI) Process 133Jack J. Philips and Patricia Pulliam Phillips14 Transfer of Learning to Performance 160Mary L. Broad15 Developing and Conducting a Legally Defensible Performance Appraisal 176Gary P. Latham and Deborah L. MacKenziePart Three: Training and Development Design 18716 The Future of Instructional Design 189William J. Rothwell17 What Every Smart Trainer Should know about Learning 202Maxine Arnold Dalton18 What we know about Adult Learning 210Ron Zemke and Susan Zemke19 Designing Effective Training Programs 218Karen Lawson20 What I’ve Learned: The Picture is Bigger than you Think! 233Bob Pike21 Motivation in the Learning Environment 238Larry FromanPart Four: Training and Development Methods 24922 Facilitating Active Learning 251Mel Silberman23 Transform the Person, Not the Behavior 259Robert Hargrove24 Involve your Learners: Enhance your Training 268Fran Rees25 Training Games and Activities 275Sivasailam “Thiagi” Thiagarajan26 What Smart Trainers know about Self-Directed Learning 292George M. Piskurich27 Guaranteed Results with Multimedia and Online Training and Education 316Kevin E. Kruse28 Applications of Communication Technology in Training and Education 316Zane L. BergePart Five: Employee and Organizational Development 32529 Diversity: The Right Competitive Strategy for a Changing World 327Julie O’Mara30 Learning to Lead 339James M. Kouzes and Barry Z. Posner31 Approach Team Training One Step at a Time 352Lorraine L. Ukens32 Strategic Employee Development Planning 363Robert O. Brinkerhoff and Nicholas A. Andreadis33 Self-Directed New Employee Orientation 375Jean Barbazette34 Mentoring to a “T” 382Beverly Kaye and Marilyn Greist35 The Critical Importance of Rewards and Recognition in the 21st Century 391Barbara A. GlanzContributors 406About the Editor 412Name Index 413Subject Index 419

"What Smart Trainers Know provides a wealth of critical andpractical references from some of the most acclaimed thoughtleaders in the HRD profession. Lorraine L. Ukens' book will provideall trainers with a 'one-stop' resource for expanding theirexpertise." --Richard Chang, CEO, Richard Chang Associates, andauthor, The Passion Plan and Performance Scorecards "Whether you're new to training or a seasoned pro, looking fortheory or practical application or needing to be revitalized orreconfirmed, What Smart Trainers Know has been written by thebest-of-the-best to deliver what you need." --Elaine Biech, EbbAssociates Inc., and author, The Business of Consulting