Use Your Difference to Make a Difference

How to Connect and Communicate in a Cross-Cultural World

Inbunden, Engelska, 2019

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Become more culturally competent in an increasingly diverse worldRecent years have seen dramatic changes to several institutions worldwide. Our increasingly interconnected, digitized, and globalized world presents immense opportunities and unique challenges. Modern businesses and schools interact with individuals and organizations from a diverse range of cultural and national backgrounds—increasing the likelihood for miscommunication, errors in strategy, and unintended consequences in the process. This has also spilled into our daily lives and the way we consume information today. Understanding how to navigate these and other pitfalls requires adaptability, nuanced cross-cultural communication, and effective conflict resolution. Use Your Difference to Make a Difference provides readers with a skills-based, actionable plan that transforms differences into agents of inclusiveness, connection, and mutual understanding.This innovative and timely guide illustrates how to leverage differences to move beyond unconscious biases, manage a culturally-diverse workplace, create an environment for more tolerant schooling environments, more trusted media, communicate across borders, find and retain diverse talent, and bridge the gap between working locally and expanding globally. Expert guidance on a comprehensive range of topics—teamwork, leadership styles, information sharing, delegation, supervision, giving and receiving feedback, coaching and motivation, recruiting, managing suppliers and customers, and more—helps you manage the essential aspects of international relationships and cultural awareness. This valuable resource contains the indispensable knowledge required to: Develop self-awareness needed to be a cross-cultural communicatorDevelop content, messaging techniques, marketing plans, and business strategies that translate across cultural bordersHelp your employees to better understand and collaborate with clients and colleagues from different backgroundsHelp teachers build safe environments for students to be themselvesStrengthen cross-cultural competencies in yourself, your team, and your entire organizationUnderstand the cultural, economic, and political factors surrounding our worldUse Your Difference to Make a Difference is a must-have resource for any educator, parent, leader, manager, or team member of an organization that interacts with co-workers and customers from diverse cultural backgrounds.

Produktinformation

Utgivningsdatum2019-10-08
Mått158 x 234 x 25 mm
Vikt431 g
FormatInbunden
SpråkEngelska
Antal sidor240
FörlagJohn Wiley & Sons Inc
ISBN9781119590699

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Sociologi och antropologi inom Samhalle och politik

TAYO ROCKSON is the CEO of UYD Managementa strategic leadership and consulting firm that helps corporations improve their bottom line by incorporating diversity, inclusion and social justice strategies. He is an authority on cross-cultural competencies and international branding strategy. He hosts the popular cross- cultural podcast called As Told By Nomads and has been featured by media outlets around the world.

Foreword xiiiAcknowledgments xviiIntroduction 1Why I Wrote This Book 4What is Connection? 7How to Use This Book 10Part I EducateChapter 1 Education 13Chapter 2 Education of Self (Internal Culture) 15What Does Your Bias Say about You? 15Understanding Unconscious Bias 15Identifying Prejudices 20Knowing Your Emotional Triggers 21The Goal Here is to Learn, Unlearn, and Relearn 23Chapter 3 What are Your Core Values? 25Articulating Your Core Values 26How Our Biases and Values Help Us Connect 34The Role of Emotional Intelligence 35Chapter 4 Education of Environment 37Learn How to Collect and Gather Information 37Become an Active Listener 43Be an Active Member of Your Community 45Chapter 5 Thinking Like a Sociologist 47Develop a Habit of Understanding Why Things are the Way They are 47Study Melting Pots, Tossed Salads, and the Intersections in between Over Time 48Chapter 6 Applying LORA to Educate 49Listen 49Observe 49Reflect 50Act 51Part II Don’t PerpetuateChapter 7 Don’t Perpetuate Systems 55Experiencing Stereotypes 56The Danger of Perpetuating Stereotypes 58Chapter 8 Identity 61Revealing My Identities 61Making Assumptions about Other People’s Identities 62Insiders versus Outsiders 64Chapter 9 Privilege 65Types of Privilege 65Equality and Equity 69Barriers to Connection 70Chapter 10 The Media 71Journalism 72Platforms Have to Acknowledge Their Power 76Entertainment (Movies, Music, Books, and TV) 79Chapter 11 Workplaces 83The Connection between Diversity and Inclusion 84Assess 86Arrange 87Apply 93Accountability and Analysis 95Affinity 96Diversity and Inclusion Starts at the Top 97Chapter 12 What about Recruiting and Talent Acquisition? 103Talent Search 104The Power of Employer Branding 110Chapter 13 Education 113History 113Social Justice 118Chapter 14 How Allies Can Use Their Privileges and Limit Othering 125Understand How History Plays into What is Going on Today 128Understand the Complexities of Your Identity 128Understand That Intersectionality Exists 130Do Something! 130Chapter 15 Applying LORA to Don’t Perpetuate 133Listen 133Observe 133Reflect 133Act 135Part III Instead, Communicate Chapter 16 Actually, Communicate 139Acknowledging Ideological Differences 140Silence is Not the Answer 140The Virus of Apathy 141Everyone’s Voice Matters 143Chapter 17 No More Binary Thinking 147Chapter 18 Finding Mutual Purpose and Shared Meaning 151Identify Your Feelings 151Create a Safe Environment 152Chapter 19 Receiving Feedback 163Ignore the Impulse to React and Embrace the Pause 163Understand the Intent-Impact Gap 164Acknowledge the Feedback 164Chapter 20 Practice the “Yes, And” 167Chapter 21 Communicating Like an Architect 171Architect as a Metaphor for Communication 172The Architecture of Communication Model for Speaking Out 174Chapter 22 What Nelson Mandela Taught Us about Seeing the Bigger Picture 177Mandela Found Freedom in Forgiveness 177Mandela Was Focused on Goals and a Mission beyond Himself 179Surround Yourself with People Drastically Different from You 180Mandela Knew How to Find Unity in Global Moments 180Educate Yourself 180Chapter 23 The Path to Reconciliation in Rwanda After Genocide 183Chapter 24 Healing Our World Today 187Avoiding Cancel Culture 187We All Need to Be Forgiven 189Open Dialogue and Open-Mindedness 190Chapter 25 The Importance of Cultural Awareness 191The Four Stages of Cultural Awareness 192Chapter 26 How Parents Can Help Their Children Be Culturally Aware 195Encourage Regular Interaction with Other Cultures 195Encourage Reading Diverse Books 196Encourage Respect and an Appreciation for Different-Sounding Names 196Use Food as a Way to Understand Other Cultures 197Encourage Critical Thinking as Opposed to Assumption 197Encourage Language Learning 197Chapter 27 How Schools and Teachers Can Help Children Be Culturally Aware 199Appreciate and Celebrate the Cultural Backgrounds of Your Students 199Be Your Students’ Leader and Not Their Dictator 200Create a Curriculum That Respects and Includes All the People it Serves 200Chapter 28 Applying LORA to Instead, Communicate 203Listen 203Observe 203Reflect 204Act 204Chapter 29 Use Your Difference to Make a Difference 205Valuing Collaboration 206Connecting via Technology 207Inclusion Beats Division Every Time! 207Glossary 211About the Author 215Index 217