Tourism SMES, Service Quality and Destination Competitiveness

Edited by E Jones and C Haven of University of Wales Institute, Cardiff, UK

• 1: Tourism SMEs, service quality and destination competitiveness, E Jones and C Haven, University of Wales Institute, Cardiff, UK 2: Integrated tourism in Europe's rural destinations: Competition or cooperation: T Oliver and T Jenkins, University of Wales, Aberystwyth, UK 3: The peripherality, tourism and competitiveness mix: Contradictory or confirmed? F Williams and M Macleod, Scottish Agricultural College, Aberdeen, UK 4: Policy options for the development of an indigenous tourism SME sector in Kenya, G Manyara, University of Wales, Cardiff, UK and E Jones 5: Quality issues for the family business, D Getz, University of Calgary, Canada, J Carlsen, Curtin University of Technology, Western Australia and A Morrison, University of Strathclyde, Scotland, UK 6: Capability-based growth: The case of UK tourism SMEs, M M Augustyn, University of Wolverhampton, Walsall, UK and J Pheby, University of Luton, Luton, UK 7: Producing hospitality, consuming lifestyles: Lifestyle entrepreneurship in urban Scotland, M L Di Domenico, University of Westminster, London, UK 8: Modelling the integration of information and communication technologies in small and medium hospitality enterprises, H C Murphy, Swansea Institute of Higher Education, Swansea, UK 9: Business goals in the small-scale accommodation sector in New Zealand, C M Hall and K Rusher, University of Otago, Dunedin, New Zealand 10: The future of the tourism and hospitality workforce begins at home, C Haven and D Botterill, University of Wales, Cardiff, UK 11: HRM behaviour and economic performance - small versus large enterprises, A-M Hjalger, Advance/1 Science Park, Aarhus C, Denmark 12: Insights into skill shortages and skill gaps in tourism - a study in Greater Manchester, C Lashley, Nottingham Trent University, Nottingham, UK 13: A typology of approaches towards training in the Southeast Wales hospitality industry, S Moore, University of Wales Institute, Cardiff, UK 14: The utilization of human resources in tourism SMEs: A comparison between Mexico and Central Florida, A Pizam and D V Tesone, University of Central Florida, Florida, USA 15: Investment support for tourism SMEs: A review of theory and practice, S Wanhill, Bournemouth University, Poole, UK 16: Business confidence in Wales - the Wales Tourism Business Monitor, H Smith, Glasgow Caledonian University, Glasgow, UK 17: The role of a National Tourism Organisation in developing a National Tourism Quality Scheme: The case of Hungary, Z Behringer and T Mester, Hungarian Tourist Office, Budapest, Hungary 18: Leadership and co-ordination: A strategy to achieve professionalism in the Welsh tourism industry, D James, Tourism Training Forum for Wales, Cardiff Bay, UK 19: Identifying and exploiting potentially lucrative niche markets: The case of planned impulse travellers in Hong Kong, E Chan and S Wong, The Hong Kong Polytechnic University, Kowloon, Hong Kong 20: Small and medium-sized Libyan tourism enterprises and the National Tourism Development Plan for Libya, M Jwaili, B Thomas and E Jones, University of Wales Institute, Cardiff, UK 21: 'A virtual huanying, selamat dating and herzlich willkommen!' The Internet as a cross-cultural promotional tool for tourism, W G W G Arlt, University of Applied Sciences, Stralsund, Germany 22: The heterodoxy of tourism SMEs and the challenges of destination competitiveness, C Haven and E Jones