Supernova Advisor

Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

Inbunden, Engelska, 2008

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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

Produktinformation

Utgivningsdatum2008-01-09
Mått161 x 236 x 17 mm
Vikt327 g
FormatInbunden
SpråkEngelska
Antal sidor160
FörlagJohn Wiley & Sons Inc
ISBN9780470249277

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Företagsekonomi inom Ekonomi och ledarskap

Foreword ixAcknowledgments xvIntroduction Stepping onto the Invisible Bridge: Your Journey toward the Exceptional xixChapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule 1Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience 9Chapter 3 Segmentation: The Supernova Non-negotiable 19Chapter 4 Organization: Promises Made, Promises Kept 41Chapter 5 Planning: Inspired Action 57Chapter 6 Acquisition: Explosive Growth under Control 73Chapter 7 Leading the Practice: Leaders Developing Leaders 91Final Thoughts on Moving Forward 113About the Author 117Index 119