This is a fascinating book that provides compelling insights into the changing nature and dynamics of informal exchanges in Kazakhstan—a society with strong norms of reciprocity—since the demise of the Soviet welfare state. Dina Sharipova convincingly illustrates the importance of informal institutions for ordinary people in order to gain access to public goods under market and state failure. Based on both quantitative and qualitative research techniques, this book offers a valuable theoretical and empirical contribution to the literature on informality.