SPC Simplified for Services
Practical tools for continuous quality improvement
Häftad, Engelska, 1991
709 kr
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Fri frakt för medlemmar vid köp för minst 249 kr.Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of SPC, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.
Produktinformation
- Utgivningsdatum1991-07-31
- Mått203 x 254 x 18 mm
- Vikt690 g
- SpråkEngelska
- Antal sidor300
- FörlagChapman and Hall
- EAN9780412447402