Smart Manager's F.A.Q. Guide

REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer).

• IntroductionAnger ManagementHow Can I Deal with an Angry Employee?ChangeWhat Is Change Leadership?What Is the Process of Change and Who Should Be Involved?How Can I Handle Resistance to Change?Cognitive ProcessesHow Can I Counteract Negativity?How Can I Avoid Procrastination?What Can I Learn from a Failed Effort?CommunicationWhat Different Techniques Can Be Used in Conversation?How Can I Persuade People to Listen to Me?How Can I Better Prepare for Phone Calls?How Can I Write More Effective E-Mails?How Can I Use Different Styles to Communicate Effectively?How Can I Best Respond to Questions?How Can I Influence Others to Adopt My Ideas?ConsultantsHow Can I Best Utilize Consultants?CustomersWhat Are the Keys to Working with Customers?How Can I Use a Customer Profile to Serve Customers in Better Ways?How Can I Ensure That My Customers Are Satisfied?InterviewingWhat Kinds of Questions Should I Ask When Conducting an Interview?How Can I Prepare to Be Interviewed?LeadershipWhat Are the Qualities of an Effective Leader?MeetingsHow Can I Make My Meetings More Effective?When Facilitating a Meeting, How Can I Deal with Problems?How Can I Handle Hostile or Disruptive Groups?MentoringHow Can I Be a Successful Mentor?What Are the Phases of the Mentoring Process?How Can I Use a Mentee Development Plan?MotivationHow Can I Motivate Myself?How Can I Motivate My Direct Reports?Performance AppraisalWhat Is the Appropriate Way to Praise or Reprimand an Employee?How Can I Conduct an Effective Performance Appraisal?Presentation SkillsHow Can I Design an Effective Presentation?How Can I Create Effective Visuals?Problem SolvingWhat Method Can I Use to Define Problems?How Can I Work Through a Problem?What Methods Can I Use to Generate Solutions for Problems?Résumé WritingHow Can I Create an Effective Résumé?Retention and TerminationHow Can I Retain Employees?How Should I Handle Termination of an Employee?SellingHow Can I Improve My Sales Techniques?Sexual HarassmentWhat Should I Know About Sexual Harassment?Stress ManagementHow Can I Manage Stress?Supervisory SkillsWhat Skills and Knowledge Do I Require As a Supervisor?TeamsHow Can I Build Strong Teams?What Can I Do to Help My Team Communicate Better?Time ManagementHow Can I Evaluate How I Spend My Time?Additional ResourcesAbout the Author

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues." -Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms "Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach." -Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation "The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf." -Renee Pavucek, associate director, Institute for Economic Transformation, Center for Corporate Development, Duquesne University