Skills for New Managers

Häftad, Engelska, 2013

319 kr

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PROVEN TIPS TO HANDLE EVERYDAY MANAGEMENT SITUATIONS--ALL IN A FAST-MOVING, EASY-TO-REFERENCE FORMAT

Managing people is one of the most demanding yet career-enhancing and rewarding skills you can have. Skills for New Managers, Second Edition, provides everything you need to excel as a manager from day one. From hiring productive employees to developing mentoring, leadership, and coaching skills, this fast-paced, easy-to-understand guide is your blueprint for managing your staff to success.

Getting results by knowing when to speak up--and when to listen
Motivating your staff to exceed expectations
Delegating tasks and dealing with crises
Running meetings that are organized and focused

Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Clear definitions of key terms and concepts
Tactics and strategies for managing your staff
Tips for executing the tactics in the book
Practical advice for minimizing the possibility of error
Warning signs for when things are about to go wrong
Examples of successful management tactics
Specific planning procedures, tactics, and hands-on techniques

Produktinformation

Utgivningsdatum2013-11-16
Mått226 x 228 x 12 mm
Vikt308 g
FormatHäftad
SpråkEngelska
Antal sidor224
Upplaga2
FörlagMcGraw-Hill Education
ISBN9780071827140

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Introduction ixAbout the Author xiv1. The Perfect New Manager 1Who’s Your Model? 1Rating Your Leadership 3Drafting Your Own “Management Credo” 5Paying the Price of Success 8“Use” Your Employees—Without Making Them Feel Used 9Testing Your Assumptions 11New Manager’s Checklist for Chapter 1 132. Piercing Six Myths of Management 15Myth 1: You Must Call All the Shots 16Myth 2: You Can’t Trust Anyone 18Myth 3: You Must Remain Objective at All Times 19Myth 4: You Must Defend Your Staff 20Myth 5: You Cannot Back Down 22Myth 6: You’re the Best Teacher 24New Manager’s Checklist for Chapter 2 263. Building Momentum in a New Job 27Consistency Counts 27Love at First Sight? 29Score a Quick Win 32Unclog “Input Channels” 34Are You Ready for Anything? 37New Manager’s Checklist for Chapter 3 394. Managing to Listen 41Tapping the Power of Silence 43What’s to Learn? 44The Three Steps of Listening 46Fighting Off the Defensive Reflex 49How’s Your Body Language? 51New Manager’s Checklist for Chapter 4 525. Speaking Like a Leader 55A Voice That Roars 55Packaging Your Points 58Pruning the Deadwood 60Asking the Right Questions 63Make Your Words Sink In 65New Manager’s Checklist for Chapter 5 676. The Art of Motivation 69Press the Right Buttons 70Moving Beyond Money 75Knowledge: The Ultimate Motivator 77Motivating the “Unmotivatable” 80New Manager’s Checklist for Chapter 6 827. Dishing Out Criticism 83Focus on Performance, Not Personality 85Express Criticism as a Question 88Connect Past to Future 91Avoid Criticism That Bites Back 92New Manager’s Checklist for Chapter 7 958. Discipline That Pays Off 97What’s at Stake? 97Disciplining the Uncooperative Pest 99How to Play Referee 100When to “Write Up” an Employee 102Getting Personal 105Discipline That Sticks 108New Manager’s Checklist for Chapter 8 1099. The Organized Manager 111Are You Running on Time? 112Maximizing Each Hour 113Banishing Time Wasters 116Showcasing Your Organizational Skills 120Making Meetings Work 121New Manager’s Checklist for Chapter 9 12310. Delegating the Right Way 125Loosening Your Grip 126Giving Good Directions 128Choosing With Care 130Managing a Breakdown 133Bottom-Up Delegation 135New Manager’s Checklist for Chapter 10 13711. Managing the Boss 139Upward Communication Traps 140Caught in the Middle 142Pick the Right Personality 144The Magic of “Underpromise/Overdeliver” 147Giving Progress Reports 148New Manager’s Checklist for Chapter 11 15012. Cultivating a Network 151Maximize Social Media 151Enliven Your Presence 154Make the First Minute Count 154Tracking Your Progress 156Who Knows About You? 158Fighting Off Fears 159Mingling with Outsiders 161New Manager’s Checklist for Chapter 12 16413. Leading Teams to Triumph 165Manage Your Message 166Give Everyone Equal Attention 169Confront Conflict Head-On 170The Truth About Brainstorming 172Know What You Don't Know 174New Manager’s Checklist for Chapter 13 17714. Five Tests Every Manager Faces 1791. Managing Contract Workers 1812. Supervising People You Can't See 1833. Managing Peers 1854. Spying on Workers 1875. Combating Workplace Violence 189New Manager's Checklist for Chapter 14 191Index 193