For those interested in politeness - which surely includes most of us - this book is essential reading. Covering a range of theoretical approaches, settings, languages and cultures, Situated Politeness explores some of the key issues in current im/politeness research by some of the leading scholars in the field. The book adopts a new three-way division of politeness into institutional, interpersonal and public settings, including a variety of contexts and cultures, such as New Zealand workplaces, classrooms in Mexico a university hockey club in Sheffield, Japanese television drama, and a national advertising campaign in Australia. Particularly significant, Situated Politeness is primarily concerned not only with the local negotiation of both politeness and impoliteness but how these are, crucially, played out against a wider backdrop of social and cultural practices and beliefs. Not least, the style is highly accessible, and the various chapters offer a wide range of relevant and fascinating data.