Secret Language of Business

KEVIN HOGAN is one of the nation’s leading body language experts, as well as a public speaker and corporate trainer. He teaches, trains, and speaks about persuasion, influence, body language, emotional intelligence, communication, and motivation. He holds a doctorate in psychology and has consulted to many of the nation’s biggest and most well known companies and organizations.

• Acknowledgments xvIntroduction xviiThe Purpose of This Book xviiWhat to Expect from This Book xixHow to Use This Book xxivAbout the Author xxvii1 The Secret Language of Business 1The Study of Nonverbal Communication 6Chapter 1 Takeaways 14Chapter 1 Worksheet 152 The Power of the Secret Language of Business 17Why Should You Care about Body Language? 18Chapter 2 Takeaways 32Chapter 2 Worksheet 333 Elements of Body Language 35Eyes 37Face 40Gestures 42Touch 46Posture 49Movement 50Appearance 51Voice 54Chapter 3 Takeaways 56Chapter 3 Worksheet 574 Context and Environment 59How Context and Environment Influence Body Language 60Same Body Language, Different Perceptions 69When Body Language and Context Are in Conflict 70Chapter 4 Takeaways 75Chapter 4 Worksheet 755 Proxemics: The Secret Language of Business Up Close 77What Is Proxemics? 78The Relationship between Body Language and Proxemics 81How Big Is Your Bubble? 83Different Environments, Different Distances 84Using Proxemics to Improve Your Communications 84Chapter 5 Takeaways 85Chapter 5 Worksheet 866 What Does Your Body Language Say about You? 87Status 89Dominance 91Submission 94Uncertainty 96Confidence 98Personal Identity 99Chapter 6 Takeaways 100Chapter 6 Worksheet 1017 Personal Interactions 103Appearance 104First Impressions 105Building Rapport 106Establishing Trust 107Reading Messages 108Sending Messages 108Deception 111Affection 115Anger 117Intimacy 118The Complex Formula for Succeeding in Getting Attention from the Opposite Sex 120Separation 123Chapter 7 Takeaways 124Chapter 7 Worksheet 1258 The Secret Language of Influence in Business 127The Business Environment 129Meetings 132Selling 134Hiring 136Peer to Peer 138Manager to Subordinate 139Chapter 8 Takeaways 140Chapter 8 Worksheet 1419 Secret Language of the Sexes 143The Differences between Men and Women 145Gender Differences in Sending 147Gender Differences in Receiving 148Navigating through the Differences 149Chapter 9 Takeaways 151Chapter 9 Worksheet 15210 Back Home with the Kids 155The Parental Role 157Newborns and Infants 161Toddlers and Preschoolers 162School-age 163Preteen 164Teen and Young Adult 166Adult Children 167Grandchildren 168Chapter 10 Takeaways 170Chapter 10 Worksheet 17211 Using The Secret Language of Business 173Body Language in the Real World 174Sending Powerful Nonverbal Messages in the Real World 177Receiving Nonverbal Messages in the Real World 180Observing Nonverbal Messages in the Real World 183Is It Influence or Manipulation? 185Integrity and Intent 186Chapter 11 Takeaways 188Chapter 11 Worksheet 18912 Body Language and Other Cultures 191Global Similarities and Differences 192Common Cultural Misunderstandings 194The Influence of Culture and History 196Respect and Accommodation for Others 198Chapter 12 Takeaways 199Chapter 12 Worksheet 20013 Practical Applications 203Academia 204Business 206Diplomacy 207Politics 209Everyday Life 210Chapter 13 Takeaways 211Chapter 13 Worksheet 212Bibliography 215The Body Language Home Study Course 217Need a Speaker for Your Company or Convention’s Next Meeting? 218Index 219