Sales and Service Digital Transformation

Jun Yang engaged in the research and development, consulting, delivery, and sales of CRM products since 1999. Yang Jun is Senior CRM Expert in the Microsoft and previously served as the Senior Director of Haier's Global Service Digital Transformation (leading Haier's largest service transformation project in 10 years) and Director of IBM GBS Siebel CRM in China. As Member of Siebel's core engineering team, Yang Jun is participated in the development of first ever zero-footprint, sim-ship, smart web client CRM - Siebel 7.0 and participated in the numerous CRM projects of Wall Street financial clients in Siebel Canada.Served clients include: Haier, Merrill Lynch, Goldman Sachs, Allstate, TASLY Pharmaceutical, Midea, Great Wall Motor, Yutong Bus, Hikvision, NCI, CMBC, China Construction Bank, CITIC Trust, Oriental Asset Management, Huatai Securities, Ningbo Bank, Sinolink Securities, Merck Sharp Dohme, Canon.

• 1. The Arrival of CRM3.0 Era.- 2. CRM3.0- B2B Sales Digital Transformatio.- 3. CRM3.0 Service Digital Transformation.- 4. Building CRM3.0 Support System.- 5. Best Practices and Case Study.