• Foreword; Guðni Th. Jóhannesson, President of the Republic of Iceland Introduction; Throstur Olaf Sigurjonsson, David Schwarzkopf and Murray Bryant Part I. The situationChapter 1. Restoring confidence in the aftermath of Iceland’s financial crisis; Gylfi Zoega Chapter 2. Discursive control using emotion and economics during a financial crisis; David Schwarzkopf and Throstur Olaf SigurjonssonChapter 3. Public trust in institutions in pre- and post-crisis Iceland (I): Take the lift down, but use the stairs up; Guðrún Johnsen and Sigurbjörg SigurgeirsdóttirChapter 4. Trust: Some questions from a layperson; Einar Már GuðmundssonPart II. ResponsesChapter 5. ‘Not just crying about the money’: Iceland and globalisation during boom and crisis; Kristín Loftsdóttir and Már Wolfgang MixaChapter 6. Restoring trust in Iceland: Iceland’s IMF programme; Friðrik Mar Baldursson and Richard PortesChapter 7. A question of trust: The story of Reykjavík Energy; Guðrún Erla JónsdóttirChapter 8. Public trust in institutions in pre- and post-crisis Iceland (II): Institutionalised mistrust; Sigurbjörg Sigurgeirsdóttir and Guðrún Johnsen Part III. Moving forward Chapter 9. Have Icelanders learned their lesson? The investigation of the Icelandic collapse and its aftermath; Vilhjálmur Árnason Chapter 10. Trust and financial services: The impact of increasing digitalisation and the financial crisis; Andreas Oehler and Stefan Wendt Chapter 11. Post-crisis regulation and supervision of Icelandic banks; Jón Thór SturlusonChapter 12. Restoring trust through improved corporate governance and adherence to gender quotas; Auður Arna Arnardóttir and Throstur Olaf SigurjonssonChapter 13. Governance mechanisms post-crisis; Murray Bryant, Throstur Olaf Sigurjonsson and Már Wolfgang Mixa About the Authors

While Reykjavik was booming in the fall of 2007-Hummers, SUVs, packed coffeehouses, burgeoning restaurants, ad nauseum-12 months later revealed a terrible transformation: no credit at the grocery store, unstable currencies, plummeting savings. Three co-editors-Icelander, Canadian, and American-know whereof they speak, having experienced both crash and aftermath. In addition, they watched friends, colleagues, students, and other citizens share their anger, frustration, distrust, disbelief, doubt, personal isolation, and loss of national identity. Their contributors to this volume are not only some of the storytellers but were active participants in Iceland recover from a nearly complete financial collapse. While the small nation has been called an economic phoenix, the questions revolve around trust? Many contributors agree: trust remains elusive and even once restored, it is neither stable nor universal and so building trust is always a work in progress.

• Foreword; Guðni Th. Jóhannesson, President of the Republic of Iceland Introduction; Throstur Olaf Sigurjonsson, David Schwarzkopf and Murray Bryant Part I. The situationChapter 1. Restoring confidence in the aftermath of Iceland’s financial crisis; Gylfi Zoega Chapter 2. Discursive control using emotion and economics during a financial crisis; David Schwarzkopf and Throstur Olaf SigurjonssonChapter 3. Public trust in institutions in pre- and post-crisis Iceland (I): Take the lift down, but use the stairs up; Guðrún Johnsen and Sigurbjörg SigurgeirsdóttirChapter 4. Trust: Some questions from a layperson; Einar Már GuðmundssonPart II. ResponsesChapter 5. ‘Not just crying about the money’: Iceland and globalisation during boom and crisis; Kristín Loftsdóttir and Már Wolfgang MixaChapter 6. Restoring trust in Iceland: Iceland’s IMF programme; Friðrik Mar Baldursson and Richard PortesChapter 7. A question of trust: The story of Reykjavík Energy; Guðrún Erla JónsdóttirChapter 8. Public trust in institutions in pre- and post-crisis Iceland (II): Institutionalised mistrust; Sigurbjörg Sigurgeirsdóttir and Guðrún Johnsen Part III. Moving forward Chapter 9. Have Icelanders learned their lesson? The investigation of the Icelandic collapse and its aftermath; Vilhjálmur Árnason Chapter 10. Trust and financial services: The impact of increasing digitalisation and the financial crisis; Andreas Oehler and Stefan Wendt Chapter 11. Post-crisis regulation and supervision of Icelandic banks; Jón Thór SturlusonChapter 12. Restoring trust through improved corporate governance and adherence to gender quotas; Auður Arna Arnardóttir and Throstur Olaf SigurjonssonChapter 13. Governance mechanisms post-crisis; Murray Bryant, Throstur Olaf Sigurjonsson and Már Wolfgang Mixa About the Authors

While Reykjavik was booming in the fall of 2007-Hummers, SUVs, packed coffeehouses, burgeoning restaurants, ad nauseum-12 months later revealed a terrible transformation: no credit at the grocery store, unstable currencies, plummeting savings. Three co-editors-Icelander, Canadian, and American-know whereof they speak, having experienced both crash and aftermath. In addition, they watched friends, colleagues, students, and other citizens share their anger, frustration, distrust, disbelief, doubt, personal isolation, and loss of national identity. Their contributors to this volume are not only some of the storytellers but were active participants in Iceland recover from a nearly complete financial collapse. While the small nation has been called an economic phoenix, the questions revolve around trust? Many contributors agree: trust remains elusive and even once restored, it is neither stable nor universal and so building trust is always a work in progress.

• Foreword; Guðni Th. Jóhannesson, President of the Republic of Iceland Introduction; Throstur Olaf Sigurjonsson, David Schwarzkopf and Murray Bryant Part I. The situationChapter 1. Restoring confidence in the aftermath of Iceland’s financial crisis; Gylfi Zoega Chapter 2. Discursive control using emotion and economics during a financial crisis; David Schwarzkopf and Throstur Olaf SigurjonssonChapter 3. Public trust in institutions in pre- and post-crisis Iceland (I): Take the lift down, but use the stairs up; Guðrún Johnsen and Sigurbjörg SigurgeirsdóttirChapter 4. Trust: Some questions from a layperson; Einar Már GuðmundssonPart II. ResponsesChapter 5. ‘Not just crying about the money’: Iceland and globalisation during boom and crisis; Kristín Loftsdóttir and Már Wolfgang MixaChapter 6. Restoring trust in Iceland: Iceland’s IMF programme; Friðrik Mar Baldursson and Richard PortesChapter 7. A question of trust: The story of Reykjavík Energy; Guðrún Erla JónsdóttirChapter 8. Public trust in institutions in pre- and post-crisis Iceland (II): Institutionalised mistrust; Sigurbjörg Sigurgeirsdóttir and Guðrún Johnsen Part III. Moving forward Chapter 9. Have Icelanders learned their lesson? The investigation of the Icelandic collapse and its aftermath; Vilhjálmur Árnason Chapter 10. Trust and financial services: The impact of increasing digitalisation and the financial crisis; Andreas Oehler and Stefan Wendt Chapter 11. Post-crisis regulation and supervision of Icelandic banks; Jón Thór SturlusonChapter 12. Restoring trust through improved corporate governance and adherence to gender quotas; Auður Arna Arnardóttir and Throstur Olaf SigurjonssonChapter 13. Governance mechanisms post-crisis; Murray Bryant, Throstur Olaf Sigurjonsson and Már Wolfgang Mixa About the Authors

While Reykjavik was booming in the fall of 2007-Hummers, SUVs, packed coffeehouses, burgeoning restaurants, ad nauseum-12 months later revealed a terrible transformation: no credit at the grocery store, unstable currencies, plummeting savings. Three co-editors-Icelander, Canadian, and American-know whereof they speak, having experienced both crash and aftermath. In addition, they watched friends, colleagues, students, and other citizens share their anger, frustration, distrust, disbelief, doubt, personal isolation, and loss of national identity. Their contributors to this volume are not only some of the storytellers but were active participants in Iceland recover from a nearly complete financial collapse. While the small nation has been called an economic phoenix, the questions revolve around trust? Many contributors agree: trust remains elusive and even once restored, it is neither stable nor universal and so building trust is always a work in progress.