Reform of Public Services Under New Labour

CATHERINE NEEDHAM is a Lecturer in Politics at Queen Mary, University of London, UK. She is the author of Citizen-Consumers: New Labour's Marketplace Democracy (2003).

• Introduction: Citizens and Consumers Public Service Reform: Narratives and Regimes A Consumerist Citizenship Regime Public Services before New Labour: The Path to Consumerism The Context of Public Service Reform under New Labour: Marketising the Welfare State Tony Blair: Consumerism and Community The Consumer in Whitehall Local Government: The Customer in the Community The Citizen Perspective Conclusion: Coproducing Public Services