`[David Gillborn] skilfully blends objective data, quotations from teachers and pupils and his own observation of the texture of daily life ... No one reading Gillborn's closely-observed and clearly-argued research will face tomorrow's pupil management unchanged.' - The Guardian` ... offers a sound and up-to-date review of the field which is impressive in its coverage.' - Times Educational Supplement` ... written and structured (and referenced) in such a way as to stimulate the reader to think reflectively, avoiding exhortation. It ought to stimulate teachers, teacher-trainee, teacher-trainers for some years to come.' - Research Intelligence (BERA Newsletter)