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Reveals why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes. This title shows how to engineer a program of continuous quality improvement by assuming a specific leadership role.
- Format: Inbunden
- ISBN: 9780471023227
- Språk: Engelska
- Antal sidor: 240
- Utgivningsdatum: 1994-10-01
- Förlag: John Wiley & Sons Inc