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Drawing on cases from electricity distribution and other infrastructure industries, and from experiences spanning Asia, Africa and Latin America, this book examines new business models to bring basic utility services to the four billion people comprising the base of the socio-economic pyramid. Throughout the world, people continue to suffer severe electricity shortages and lack potable water. Contributors to this work, who include academics and practitioners from the World Bank, the Inter-American Development Bank, USAID, the AES Corporation and several academic institutions, show that access to utilities is key for achieving economic growth and improving the lives of citizens worldwide. They offer analyses of business models in utilities serving the bottom of the pyramid (BOP) through market mechanisms and showcase innovations in organizational processes and services in order to effectively reach the BOP. The book also discusses the key factors in developing profitable business ventures that can engage the world’s four billion poor. The book is aimed at both academics with an interest in applied research in business and the role of markets in servicing the poor worldwide, practitioners, public sector organizations and NGOs engaged in supplying, financing, and managing microcredit and market initiatives with low-income sectors, and international utility companies and other firms seeking to expand in emerging markets. In addition, the book will be useful as a text in a variety of courses and will give readers a deeper understanding of the potential for business to alleviate poverty, as well as inspire a deeper involvement in social issues as a career alternative or voluntary activity.
Edited by Patricia Márquez, Associate Professor of Management and Director, Center for Peace and Commerce, University of San Diego, US and Carlos Rufín, Senior Lecturer in International Business, Sawyer Business School, Suffolk University, US
Contents:Foreword1. Introduction: Utilities at the Base of the PyramidPatricia Márquez and Carlos Rufín2. Reaching Scale: Utilities as Platforms to Provide Opportunities for the MajorityFrancisco Mejía3. The Innovative Use of Mobile Telephony in the Philippines: Lessons for AfricaShawn Mendes4. Information and Communication Technologies and the Base of the Pyramid: Lessons from the Philippines’ Last Mile InitiativeGigo Alampay5. Power Distribution in Argentina: Are the Strategies for the Base of the Pyramid Actually BOP Strategies?Miguel Ángel Gardetti6. Prepaid Meters in Electricity: A Cost–Benefit AnalysisAriel A. Casarín and Luciana Nicollier7. Challenges and Opportunities in Electricity Service Provision for Urban BOP CommunitiesSimone Lawaetz and Connie Smyser8. Delivering Utility Services to the Poor Using Output-Based Aid ApproachesPatricia Veevers-Carter and Cathy Russell9. A Utility’s Perspective on Assisting BOP Communities: The AES Corporation’s ExperienceScarlett Álvarez and Francisco Morandi10. One Step Toward Citizenship: The Slum Electrification and Loss Reduction Pilot Project in São Paulo, BrazilIvar Pettersson11. Conclusions: Providing Utilities to the PoorPatricia Márquez and Carlos RufínReferencesIndex