PHR and SPHR Professional in Human Resources Certification Complete Review Guide

JAMES J. GALLUZZO III, SPHR, is a Human Resources strategic professional with nearly 25 years of experience. During his service in the United States Army, he found his professional calling in the human resources branch, the Adjutant General's Corps, and retired as Chief of Leadership Development for the 40,000 Army HR professionals around the world. Currently, he is Corporate HR Director for John Harris Body Shops, an automotive collision repair company with shops in South Carolina and Georgia.

• Introduction xiPart I PHR® 1Chapter 1 Business Management 3Required Knowledge 5Mission, Vision, and Values 5Types of Organizational Structures 6Legislative and Regulatory Processes 8Ethical and Professional Standards 10Corporate Governance and Compliance 10Business Elements 11Products, Competition, and Culture 13Technology to Support HR Activities 13Qualitative and Quantitative Methods and Tools 14Communication Skills and Strategies 14Change Management Theory, Methods, and Application 15Uncertainty and Unclear Situations 16Risk Management Techniques 16Exam Essentials 17Responsibilities 17Assess the General Business Environment 17Communicate Values 20Data Analysis and Organizational Strategy 25Exam Essentials 25Summary 25Review Questions 27Chapter 2 Talent Planning and Acquisition (PHR® Only) 29Required Knowledge 31Talent Planning Activities and Concepts 31Hiring Talent 35Retaining Talent 37Integrating and Onboarding Talent 38Assessing the Effectiveness of Talent Planning and Acquisition 41Exam Essentials 44Responsibilities 45Federal Laws and Organizational Policies 45Sourcing Methods and Techniques 47Talent Acquisition Life Cycle 48Exam Essentials 48Summary 49Review Questions 50Chapter 3 Learning and Development (PHR® Only) 53Required Knowledge 55Laws and Regulations 55Learning and Development Theory 57Techniques 59Employee Retention Concepts and Applications 65Exam Essentials 66Responsibilities 67Provide Consultation 67Implement and Evaluate Career Development and Training Programs 68Contribute to Succession Planning 70Exam Essentials 71Summary 71Review Questions 73Chapter 4 Total Rewards (PHR® Only) 75Required Knowledge 77Compliance 77Plans and Policies 84Methods 85Exam Essentials 92Responsibilities 93Ensuring Compliance 93Developing and Implementing Benefits Programs 94Communication and Workforce Training 95Managing Payroll Information 98Exam Essentials 99Summary 99Review Questions 100Chapter 5 Employee and Labor Relations 103Required Knowledge 106General Practices, Laws, and Procedures 107Corporate Culture 115Safe and Secure Workplace 119Exam Essentials 125Responsibilities 125Legal Requirements 125Fostering and Cultivating Strong Employee Relations 127Implementing and Supporting Workplace Risk Management Programs 130Managing Labor Relations 134Exam Essentials 134Summary 135Review Questions 136Part II SPHR® 141Chapter 6 Leadership and Strategy 143Required Knowledge 146Mission, Vision, and Values 146Strategic Planning Process 148Business Elements of an Organization 152Tools for Measuring, Evaluating, and Analysis 159Exam Essentials 161Responsibilities 162Development of a Strategic Plan 162Measuring and Evaluating Outcomes 168Exam Essentials 172Summary 173Review Questions 174Chapter 7 Talent Planning and Acquisition (SPHR® Only) 177Required Knowledge 179Planning 179Selection and Retention 183Due Diligence and Assessments 189Exam Essentials 191Responsibilities 191Evaluate and Forecast Organizational Needs 192Recruitment Strategies 193Strategies for Engagement and Cultural Integration 196Exam Essentials 198Summary 199Review Questions 200Chapter 8 Learning and Development (SPHR® Only) 203Required Knowledge 205Training Program Design and Development 205Training and Facilitation Techniques 210Exam Essentials 217Responsibilities 218Develop and Evaluate Training Strategies 218Succession Planning 219Employee Retention Strategies and Practices 222Exam Essentials 224Summary 225Review Questions 226Chapter 9 Total Rewards (SPHR® Only) 229Required Knowledge 231Compensation Strategies and Philosophy 231Methods 235Benefit Program Strategies 238Exam Essentials 241Responsibilities 242Conducting a Needs Assessment 242Analyze and Evaluate Compensation Strategies 242Analyze and Evaluate Benefit Strategies 245Exam Essentials 248Summary 248Review Questions 250Chapter 10 Employee Relations and Engagement 253Required Knowledge 255Employee Relations 256Strategies for a Safe and Secure Workplace 261Exam Essentials 266Responsibilities 266Engagement Strategies 267Safety and Security Strategies 269Effective Labor Strategies 274Exam Essentials 278Summary 278Review Questions 280Appendix Answers to Review Questions 283Chapter 1: Business Management 284Chapter 2: Talent Planning and Acquisition (PHR® Only) 285Chapter 3: Learning and Development (PHR® Only) 286Chapter 4: Total Rewards (PHR® Only) 287Chapter 5: Employee and Labor Relations 288Chapter 6: Leadership and Strategy 290Chapter 7: Talent Planning and Acquisition (SPHR® Only) 291Chapter 8: Learning and Development (SPHR® Only) 292Chapter 9: Total Rewards (SPHR® Only) 294Chapter 10: Employee Relations and Engagement 295Index 297