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While the benefits of Person-Centered Care (PCC) to both caregivers and care-receivers are significant, development and implementation can be undermined by unsupportive or absent documentation. A timely response to emerging needs in long-term care, this innovative and practical toolkit provides expert guidance as well as specific policy and workforce documents that assist healthcare professionals to advance and sustain a PCC philosophy in their care community.Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings delivers an overview of PCC, educates organizational stakeholders on core concepts, presents policies and procedures in the advancement of PCC, and describes the essential function of job descriptions as related to recruitment, new team member selection, orientation, supervision and performance management.Delivers step-by-step guidance for developing, implementing, and managing PCC policies in long-term care communitiesProvides ready-to-use, adaptable documents to establish an organizational foundation for PCCOffers practical suggestions, real-life examples, and field-tested directives for PCCPrevents imprecise, outdated and conflicting policies and procedures that can lead to penalties or loss of certificationIncludes a complete collection of PCC policies and job descriptions accessed in the appendix and onlineWritten by leading experts in the field, Person-Centered Care: A Policies & Workforce Toolkit for Long-Term Care Settings is an invaluable resource for any long-term care provider seeking to reach their goals of implementing and sustaining person-centered care.
Addie M. Abushousheh, PhD, EDAC, Assoc. AIA is a gerontologist, researcher and consultant for organizational and environmental development within the continuum of care.Jennifer A. Brush, MA, CCC/SLP, is the Director of Brush Development, a consulting organization that helps health care communities to create person-centered, supportive environments and engaging programming so that older adults can thrive.
Foreword ixPreface xiAcknowledgments xvAbout the Companion Website xviiPart I Introduction 1Advancing Person?Centered Care 1Person?Centered Care Changes an Organization’s Culture 5External Influences for Person?Centered Care 11Values, Vision, and Mission for Person?Centered Care 13Summary 20Part II Policies 21Introduction to Policies and Procedures 21Policies for Person?Centered Care 24Procedures for Person?Centered Care 30Policy Examples for Person?Centered Communities 36Summary 41Policies 42Part III Work Force 45Direction for Successful Performance 46Writing Job Descriptions 48Interviewing and Hiring New Staff 51Introducing New Team Members to the Organization 56Performance Appraisals 61Enhancing Communication 65Tips for Effective Huddles 66Quality Initiatives for Person?Centered Care 69Team Member Appreciation 70Ensure Transparency Through Open?Access Documents 72Summary 72Job Descriptions 73Appendix 1 75Appendix 2 141Index 429