Organizational Learning and Development

Paul Kearns is Executive Director of OMR Group and Chair of the Institute of HR Maturity. He is a leading authority on professional, evidence-based HR standards and has specialized in measuring the value of human capital for over 20 years.

• 1.Developing mature organizations for societal value 2.The evaluation challenge - theory and practice 3.Making a convincing case for the strategic value of OL&D 4.Learning design 5.Strategic OL&D is integral to business strategy 6.The role of OL&D in a mature organization 7.Designing and developing the whole systemChapter 1 Developing mature organizations for societal value - Milton Friedman said a company’s only social responsibility is to make a profit - he was wrong - its social responsibility is to create as much societal value as possible from its capital and that includes human capital. What has been holding society back is the failure of the organizational learning and development profession’s inability to put a value on learning and development. All organizations need to embark on a developmental journey along the Organizational Learning Maturity Scale if they are to make the most of their human capital.Chapter 2 The evaluation challenge - theory and practice -the theory of evaluation is very simple. Start with a measure of where you are - the baseline - and check again afterwards that there has been some improvement. If it is that simple why do OL&D practitioners refuse to see it that way? Evaluation of learning has never been used to full effect in organizations because of ignorance, resistance and conventional accounting methods that only measure the cost of learning, not the benefits.Chapter 3 Making a convincing case for the value of OL&D - all learning and development can be linked to tangible value - some of it is basic value - the things the organization needs to operate and some of it is added value - improving the organization. The clearest business case comes from adapting conventional ratios, such as ROI to reveal the true value of learning.Chapter 4 Learning design - sheep dip and scattergun training are completely out-moded methods. If you want to get the best value out of the way your people learn then learning has to be designed with that end in mind. Each human being is a unique individual and will learn best when the method suits them. Coaching and talent management might sound like better approaches but are they? All learning has to be designed to produce clear evidence that it has been effective. Chapter 5Strategic OL&D is integral to business strategy - strategic planning frameworks have not been designed to incorporate the competitive advantages of being a learning organization. Ensuring that learning is factored into business plans is a highly skilled job that can only be handled by an OL&D professional. Training budgets and training plans are never going to be strategic unless they are totally integrated.Chapter 6The role of OL&D in a mature organization - the role of the OL&D Professional is a brand new role because it is evidence-based. These professionals can only be as effective as the maturity of the people and the organization they work with. Executives and managers have to be educated to raise their own game of staff development and talent management to match the professional requirements of a learning organization.Chapter 7Designing and developing the whole system - the most mature organizations are whole systems. Whole systems are the most effective organizations and offer the highest value to shareholders, employees and society as a whole. This is organizational nirvana and it can be achieved by the majority of organizations once they know what is required.

‘Applied learning has for thousands of years been one of the main driving forces of humankind. How come then that the organizational learning & development of today frequently delivers such low value? Can it be changed? Generating business or organizational value through learning & development brings satisfaction and meaning to learners, to their managers and of course, to the organizational learning & development professionals involved. This book is about how to make it happen.’ - Stanislav Tichý, Managing Director of DEVELOR Czech, the L&D partner‘For organizational development practitioners to gain the most benefit from this book you need to care equally about three things: the people who work in your organization; competitive advantage and how the outputs of your department are measured. Dip into any section and you will find something to provoke, inspire and make you feel uncomfortable – it will challenge you to reflect professionally on how to improve your contribution and add value to the organization, its people and your department.’ - Dr Colleen Harding, Head of Organisational Development, Bournemouth University, UK‘This book is the best blueprint we have to move learning and development into full-fledged business partners with permanent seats at the table. If we can follow the principles in this book, L&D will no longer have to fight to stay relevant and prove its value. Highly recommend.’- Angela Risner, Chief Happiness Officer/Creative Officer behind Orange Learning Solutions, USA