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This new core textbook, underpinned by rigorous academic research and industry best-practice, offers a practical approach designed to provide students with the tools and techniques required to design and develop an operations strategy. Authored by two of the most well-respected authorities in the field, the book’s clear and accessible content explains how operations strategy can create value for an organisation and positively impact on business performance. Case studies with international relevance and which draw on examples from a wide range of industry sectors help students to link theory and practice, develop analytical and problem-solving skills, and gain an understanding of operations strategy in the real world. This textbook caters primarily for MBA students studying modules in Operations Strategy or Operations Management, and is also suited to postgraduate students studying Operations Strategy on specialist courses such as Operations and Supply Chain Management or Logistics and Operations Management. In addition, this is an important text for final year level undergraduate students studying Operations Strategy or Strategic Operations Management.
Terry Hill is Emeritus Professor, Templeton College Oxford, UK and Affiliate Professor at Ohio State University, USA, and Milan Polytechnic, Italy. Alex Hill is Associate Professor, Kingston Business School, UK.
PART I: INTRODUCTION1. An Introduction to Operations StrategyPART II: DEVELOPING AN OPERATIONS STRATEGY2. Creating Value for an Organisation3. Developing an Operations Strategy: Principles and Concepts4. Developing an Operations Strategy: MethodologyPART III: IMPLEMENTING AN OPERATIONS STRATEGY5. Delivering services6. Making products7. Service and Product Profiling8. Focusing Operations: Principles, Concepts and Methodology9. Make or Buy and Managing the Supply ChainPART IV: DRIVING BUSINESS PERFORMANCE10. Developing Infrastructure11. Measuring Performance12. Developing a Business Case13. Conclusion: Future Directions.