Operational Risk Management in Banks

Giuliana Birindelli, PhD, is a Full Professor in Financial Markets and Institutions at the "G. d'Annunzio" University  of Chieti-Pescara, Italy. Her research focuses on Basel II and Basel III; internal rating systems; banking internationalization; business models; corporate governance; operational risk; compliance risk and corporate social responsibility.Paola Ferretti, PhD, is an Assistant Professor in Financial Markets and Institutions at the University of Pisa, Italy. Her research focuses on Basel II and Basel III, credit risk management, business models, profitability, operational risk management, compliance risk, corporate social responsibility, social media and corporate governance. Paola Ferretti is also the author of the recently published book New Perspectives on the Bank-Firm Relationship: Lending, Management and the Impact of Basel III (Palgrave).

• Chapter 1: Introduction.- Chapter 2: Definition and Dimensions of operational risk (OR).- Chapter 3: The Regulatory Framework.-Chapter 4: Focus on Operational Risk Measurement Models.- Chapter 5: Organisation and Governance.- Chapter 6: Mitigation Strategies.- Chapter 7: Operational Risk Management in European Banks.- Chapter 8: Concluding Remarks.