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This book outlines the need for media companies to embrace an audience-centric approach to thrive in today’s fiercely competitive global market.Chapters in this book cover different media sectors such as audiovisual, news and user-generated content (UGC), media branding and reputation, and include experiences from Europe, Latin America, Asia, the Middle East, and the United States. To enable readers to assess and compare contexts, the book supplements theoretical discussions with real-world examples related to legacy and new media from international markets and companies. It also explores the dynamic role of technology and its transformative impact on audience media consumption habits. In doing so, the book provides strategies that foster emotional connections and engagement between media companies and their audiences and offers innovative solutions to face challenges such as news avoidance, eroding media trust, declining audience shares, and content oversaturation.With a thorough exploration of how media companies try to attract their audiences, this book will be of interest to scholars, students, and professionals in the field of media management, media economics, media analytics, and marketing.
Mercedes Medina is a Full Professor in the Marketing and Media Management Department in the School of Communication at the University of Navarra, Spain.David Kimber is an Assistant Professor in the Marketing Department in the School of Business and Economics at Universidad de los Andes, Chile.
PART I. THEORETICAL FOUNDATIONS AND MEASUREMENTChapter 1Audience Engagement as Pillar of Sustainability of Media Companies: Now and BeyondMercedes Medina & David KimberChapter 2Engagement: Four Dimensions of AudienceManuel Ignacio González BernalChapter 3Reviewing Audience Research in Light of the New Digital ScenarioPatricia PhalenChapter 4Rebuilding Trust and Fostering Loyalty: Navigating the Challenges of Audience EngagementFrancisco J. Pérez-LatrePART II. MEDIA ENGAGEMENT STRATEGIESChapter 5The Changing Goals of Audience Engagement in JournalismJacob L. NelsonChapter 6Navigating the Storm: Boosting Audience Engagement in an Age of News AvoidanceAlfonso Vara-Miguel & María Elena Gutiérrez RenteríaChapter 7The Key Role of Communication in Crowdfunding Projects for Building Trust and Engagement with AudiencesGema Bellido & Mónica HerreroChapter 8Narrative Memory and Engagement Strategies in Streaming PlatformsAlicia Urgellés-MolinaChapter 9Quality Content as Audience Engagement StrategyDavid Kimber & Mercedes MedinaChapter 10Podcasts as “Individual and Community” Space to EngageKate AmesIII. MEDIA ENGAGEMENT: SOME INTERNATIONAL PERSPECTIVESChapter 11Public Service Media and Online EngagementMarcela Campos Rueda & Manuel GoyanesChapter 12Hispanic/Latino Audience Engagement in the United StatesKenton T. Wilkinson & Enrique P. BecerraChapter 13Inside the Newsroom of the Mind: How Jordanians and Saudis Engage with—and Disengage from—the MediaRuba Mohd & Javier Serrano-PucheChapter 14Understanding Audience Engagement in the Korean Media MarketSoontae An & Yujin LeeChapter 15From Influence to Trusted Engagement: Navigating the Impact of AI on the Transformation of the Brazilian News LandscapeFrancisco Rolfsen BeldaIV. TECHNOLOGY & AUDIENCE ENGAGEMENTChapter 16UGC and Audience Engagement: Keys, Contents, and PlatformsJosé María Álvarez-Monzoncillo, Lluc Vila-Boix & Alicia Blanco-GonzálezChapter 17Decoding Audience Emotions: Applied Neuroscience in Fiction Series ProductionPatricia Diego, Enrique Guerrero-Pérez, Elena Martín-Guerra & Carmen RomanoChapter 18Big Tech companies and consumers’ media engagement: With great power comes great responsibilityRodrigo GuesalagaChapter 19Audience Engagement in Next-Generation Video: AI to the RescueEli NoamV. SYNTHESISChapter 20Audience Engagement: Now and BeyondMercedes Medina & David Kimber