Measuring the Impact of Training

Pamela A. Wade is the author of Measuring the Impact of Training: A Practical Guide to Calculating Measurable Results, 2nd, Revised Edition, published by Wiley.

• Introduction 1 Why Read This Guidebook?Who Should Read This Guidebook?When And How To Use ItWhy MeasureAnd What To Measure) 9The Six Myths of Measuring TrainingThe Realities Behind The MythsWhat To MeasureCommunicating MeasurementCase Study: Warner Mortgage 19Core Planning Team For X2 TrainingEvaluating Program Response 25Who's Interested In Response?Planning To Get A Great ResponseResponse EvaluationHints For Evaluating Program ResponseAnd Then You Communicate...Assessing On-The-Job Action 41Planning For On-The-Job ActionGetting Input From Different SourcesAction AssessmentTips For Assessing On-The-Job ActionDon't Forget To Communicate...Analyzing Business-Focused Results 57Hard ResultsSoft ResultsPlanning For Quality ResultsCareful ConsiderationsResults AnalysisBut What About Those Soft Skills?Have You Covered All Your Bases?Once Again, It's Time To Communicate...Tracking Training's Impact 75Planning For SuccessClarify Training ValueSelect IMPACT Measures And Establish Target OutcomesGuidelines For Tracking ImpactCalculating ImpactCommunicate The ImpactSummary 97Appendix: Reproducible Forms and Worksheets 99