Management of Technology

HANS J. THAMHAIN, PHD, is Professor of Management and Director of the Technology and Project Management Programs at Bentley College in Waltham, Massachusetts. His industrial experience includes twenty years in high-technology management positions at GTE/Verizon, General Electric, Westinghouse, and ITT. Well known for his research on project team leadership, he is the author of more than seventy research papers and five professional reference books on project and technology management. In 2000, he received the IEEE Engineering Management Society's Engineering Manager of the Year Award.

• Preface xi1 Challenges of Managing in High-Technology 11.1 Managing in Today’s High-Tech Business Environment 21.2 MoT Scope and Focus 31.3 Developing a Formal Definition 51.4 The Special Role of Engineering Management 71.5 Global Dimensions 81.6 Impact of Internet and e-Commerce 101.7 Technology and Society 111.8 Future Trends 121.9 Summary of Key Points and Conclusions 131.10 Critical Thinking: Questions for Discussion 141.11 References and Additional Readings 142 Managing in an e-Business World 162.1 A Changing Environment 182.2 The Unique Nature of Managing Technology-Based Businesses 192.3 History of Managing Technology 252.4 Forces That Drive Technology Companies Today 272.5 Measuring Technology Content and Intensity 302.6 Case Study: Reprogramming Amazon 322.7 Summary of Key Points and Conclusions 372.8 Critical Thinking: Questions for Discussion 372.9 References and Additional Readings 383 Organizing the High-Technology Enterprise 403.1 Today’s Business Processes Require Flexibility, Speed, and Efficiency 413.2 Organization Designs for Technology-Based Enterprises 423.3 Organizational Layers and Subsystems 443.4 Organizational Choices 463.5 Real-World Hybrids 543.6 Understanding the Working Environment 553.7 Summary of Key Points and Conclusions 573.8 Critical Thinking: Questions for Discussion 583.9 References and Additional Readings 594 Concurrent Engineering and Integrated Product Development 614.1 The Need for Effective Management Processes 634.2 A Spectrum of Contemporary Management Systems 644.3 Concurrent Engineering—A Unique Project Management Concept 644.4 Criteria for Success 664.5 Defining the Process to the Team 684.6 Understanding the Challenges 704.7 Understanding the Organizational Components 714.8 Recommendations for Effective Management 734.9 Conclusion 794.10 Summary of Key Points and Conclusions 804.11 Critical Thinking: Questions for Discussion 824.12 References and Additional Readings 825 Managing People and Organizations 865.1 Changing Roles of Managerial Leadership 875.2 Motivation and Technology Performance 905.3 Formal Models of Motivation 1015.4 Leadership in Technology 1105.5 The Power Spectrum in Technology Management 1195.6 How to Make It Work: Suggestions for Increasing Effectiveness 1235.7 Summary of Key Points and Conclusions 1285.8 Critical Thinking: Questions for Discussion 1295.9 References and Additional Readings 1306 Managing Technology-Based Projects 1336.1 Management of Technology Is Project-Oriented 1356.2 Modern Project Management: A Continuously Evolving System 1376.3 The Formal Project Management System 1416.4 Framing the Project 1436.5 Defining the Work 1476.6 Managing Time and Resources 1506.7 Defining the Project Organization 1636.8 Using Project Management Tools Properly 1666.9 A Model for Project Performance 1676.10 Summary of Key Points and Conclusions 1686.11 Critical Thinking: Questions for Discussion 1696.12 References and Additional Readings 1707 Measuring and Controlling the Work 1727.1 The Challenges of Managerial Control in Technology 1737.2 What We Know About Managerial Controls in Complex Work Environments 1767.3 Characteristics of Effective Controls 1867.4 How Do Managers Contol Technology-Intensive Work? 1877.5 Recommendations for Using Management Controls Effectively 1947.6 Conclusion 1977.7 Summary of Key Points and Conclusions 1987.8 Critical Thinking: Questions for Discussion 2007.9 References and Additional Readings 200Appendix: Project Complexity Metrics 2038 Project Evaluation and Selection 2048.1 Making the Right Decisions Up Front 2068.2 Quantitative Approaches to Project Evaluation and Selection 2098.3 Qualitative Approaches to Project Evaluation and Selection 2148.4 Recommendations for Effective Project Evaluation and Selection 2158.5 Summary of Key Points and Conclusions 2188.6 Critical Thinking: Questions for Discussion 2198.7 References and Additional Readings 220Appendix: Summary Description of Terms, Variables, and Abbreviations Used in This Chapter 2229 Leading Technology Teams 2249.1 Challenges of Technical Teamwork 2259.2 What We Know About Technology-Oriented Teams 2289.3 Toward Self-Direction and Virtual Teams 2309.4 Measuring Project Team Performance 2329.5 A Model for Team Building 2359.6 Building High-Performing Teams 2379.7 Recommendations for Effective Team Management 2399.8 Summary of Key Points and Conclusions 2449.9 Critical Thinking: Questions for Discussion 2459.10 References and Additional Readings 246Appendix: Field Research Summary on Team Leadership 24910 Managing R&D and Innovation 25410.1 The Need for Innovation in Business: Changes and Challenges 25710.2 What We Know About Management of Technical Innovation 25810.3 Measuring Innovative Performance 26210.4 Characteristics of an Innovative Work Environment 26610.5 Managing for Innovative Performance 26610.6 Conclusions 26910.7 Summary of Key Points and Conclusions 27110.8 Critical Thinking: Questions for Discussion 27210.9 References and Additional Readings 273Appendix: Voices from the Field: Some Applied Research 27711 Managing Environmental Quality 28011.1 New Standards and Policies toward Environmental Quality 28211.2 Importance of Cost Accountability to Environmental Quality 28511.3 The Established Environmental Cost Accounting System 28711.4 New Concepts of Environmental Quality Management in Technology Firms 29511.5 Benefits and Challenges of the New Approach 29611.6 Criteria for Managing Environmental Quality Effectively 29711.7 Conclusions 29911.8 Summary of Key Points and Conclusions 30011.9 Critical Thinking: Questions for Discussion 30211.10 References and Additional Readings 30312 Managing Risks in High Technology 30612.1 The High Stakes of Playing in Technology 30712.2 How Managers Deal with Risks—Some Field Research Findings 30812.3 Criteria for Effective Risk Management 31412.4 Conclusion 31612.5 Summary of Key Points and Conclusions 31712.6 Critical Thinking: Questions for Discussion 31812.7 References and Additional Readings 31913 Developing New Business 32113.1 The Importance of New Business Development 32213.2 Proposal Solicitation 32413.3 Proposal Types and Formats 32513.4 Identifying New Business Opportunities 32613.5 Assessing New Contract Opportunities 32713.6 Writing a Winning Proposal 33213.7 Negotiating and Closing the Contract 33713.8 Recommendations to Management 33813.9 Summary of Key Points and Conclusions 34013.10 Critical Thinking: Questions for Discussion 34113.11 Reference Material and Contract Information Sources 34214 Consulting in Technology Management 34514.1 The Need for Technology Management Consultants 34614.2 Criteria for Effective Consulting Services 34814.3 A Model for High Performance 34914.4 Recommendations to Consulting Professionals 35014.5 Conclusions 35314.6 Summary of Key Points and Conclusions 35414.7 Critical Thinking: Questions for Discussion 35514.8 References and Additional Readings 355Appendix 1: Policy and Procedure Examples for Management of Technology 357Appendix 2: Professional Societies in Science, Engineering, and Technology Management 363Appendix 3: Professional Journals in Engineering and Technology Management 367Appendix 4: Professional Conferences in Engineering and Technology Management 370Appendix 5: Centers of Technology Management and Other Resources 372Index 375