Intercultural Communication in the Chinese Workplace

Ping Du is Assistant Professor at the School of English, the University of Nottingham Ningbo China. Her areas of expertise include intercultural communication and sociolinguistic study of workplace interactions. She has previously worked as a lecturer at the Department of Foreign Languages and Literatures of Tsinghua University, China.

• 1. Introduction 2. The Multi-Level Model: The Analytical Framework 3. Cultural Self Perception: The Explanatory Framework 4. The Management Crisis 5. Interactive Strategies for Conflict Management 6. The Expatriate Participant's Relational Strategies 7. The Chinese Participants' Speech Act Strategies 8. Coordinated Turn-taking as Problem Talk Strategy 9. Contextual Factors as Relational Strategies 10. Conclusion