Individualization and the Delivery of Welfare Services

KATHRYN OWLER completed a PhD in Sociology at University of New South Wales. She currently lives and works as a consultant in Auckland, New Zealand. JOANNA PENGLASE is the co-founder of Care Leavers Australia Network (CLAN) the Sydney-based national support and advocacy body for care survivors. In 2007 she was awarded the Order of Australia Medal for her work as an advocate for care survivors. She continues to work with CLAN in an administrative, advocacy and research capacity.

• Preface and acknowledgments Notes on Contributors PART I: Theoretical Perspectives on Individualization and the Delivery of Welfare Services; A. Yeatman Introduction The Twentieth Century Idea of the Self and its Expression in the Ethos of the Welfare State The Individual as a Centre of Subjective Experience and the Right to Self-preservation The Self as the Subject of Welfare The Will as the Subject of Welfare: The Consumer Model of Service Delivery The Inter-subjective Nature of Person-centred Service Delivery Governing Welfare Services Part II: The Case Studies Public Bureaucracy and Customer Service: The Case of Centrelink 1996-2004; A. Yeatman Getting to Count: The Looking After Children (LAC) Initiative; A. Yeatman  and J. Penglase Care for the Self: 'Community Aged Care Packages'; M. Fine with A. Yeatman Service Delivery and HIV-Positive Gay Men: Pre and Post Advent of Highly Active Antiretroviral Treatment (HAART); A. Yeatman  and G. W. Dowsett Facilitating Independence and Self-determination: The Case of a Disability Employment Service; A. Yeatman and K. Owler Are Prisoners Clients? The Individualization of Public Correctional Services; D. Gursansky  and A. Yeatman Bibliography Index

'Individualization and the Delivery of Welfare Services is a welcome addition to a new collection of literature that articulates the case for the centrality of personhood in health, social and welfare services. Whilst the welfare state obviously has the welfare of individuals as its raison d'être, sometimes personhood can appear to be lost in machinations about who provides what, when and how. It is therefore exciting that this book provides a window from which to reframe the place of the individual and their interconnected relationship with the state.' - Professor Brendan McCormack, University of Ulster, UK