Human Resources Leadership in Hospitality

Häftad, Engelska, 2021

Av John Walker, Nicholas Thomas

3 699 kr

Slutsåld

Finns i fler format (1)

Häftad

3 279 kr

Skickas inom 5-8 vardagar

There is a distinct difference between managing a human resources team and leading it, and those in leadership positions must evolve with the industry.Human Resources Leadership in Hospitality addresses one of the biggest challenges that hospitality managers across the board express: finding and retaining great employees. This text provides readers with authentic exposure to the subject matter, providing "real world" examples through vignettes from industry practitioners and members of the academic community who teach and research HR. Furthermore, the publication extends past discussions about business strategies that are merely "legal," but helps the reader develop practices that are "fair" and "the right thing to do."Human Resources Leadership in Hospitality takes a deep dive into human resources leadership. The new 2nd edition contains all the valuable information from the previous edition, plus further vital discussion on the following topic:Ethical LeadershipDiversityStrategic HR LeadershipHR and TechnologyEEO LegislationHealthcare… and many more!

Produktinformation

Utgivningsdatum2021-05-30
FormatHäftad
SpråkEngelska
Upplaga2
FörlagKendall/Hunt Publishing Co ,U.S.
ISBN9781792453526

Tillhör följande kategorier

Projektledning inom Ekonomi och ledarskap
Servicesektorn inom Ekonomi och ledarskap

IntroductionAbout the Authors Chapter 1—Human Resource Leadership From Good to Great: The Case of the Portman Ritz-Carlton, Shanghai, ChinaHospitality Human Resources LeadershipThe Changing Role of the Human Resources DepartmentThe Functions of the Human Resources DepartmentHuman Resources Vice President or HR DirectorHuman Resources ProficienciesHuman Resources Department and HR SpecialistsAll Leader-Managers are Involved with Human ResourcesEthical LeadershipTechnology in Human ResourcesLegalize and Following the LawKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseEndnotesChapter 2—Leading Diverse Employees IntroductionDefinition of DiversityPhysically ChallengedMentally ChallengedRace, Ethnicity, and CultureAge and Generational DifferencesReligionSexual OrientationGenderWorkplace InclusionBarriers to CommunicationDiversity Statements and ProgramsTechnology in HRLegalizeKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseReferencesEndnotesChapter 3—Employment and the Law IntroductionFederal Laws Affecting Discriminatory PracticesEqual Pay ActTitle VII of the Civil Rights ActExecutive OrdersAge Discrimination in Employment ActVocational Rehabilitation ActPregnancy Discrimination ActAmericans with Disabilities Act (ADA)The Civil Rights Act of 1991 (CRA 1991)Sexual HarassmentImmigration Reform and Control ActThe Family and Medical Leave ActDomestic PartnershipsEEO Enforcement and ComplianceLegalizeTechnology in HRKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseEndnotesChapter 4—Workforce Planning and Organizing Human Resources PlanningMissionVisionCulture and Core ValuesCore ValuesGoalsStrategic Human Resources LeadershipOperational PlanningOperational Goal SettingForecasting Employment Needs (Supply and Demand)Policies, Procedures, and RulesBudgetingJob AnalysisThe Uses of Job AnalysisJob DescriptionsOrganizingKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseReferencesEndnotesChapter 5—Recruiting IntroductionThe Hiring ProcessInternal versus External RecruitingInternal RecruitingExternal RecruitingRecruitment Through AdvertisingEmployment AgenciesDirect RecruitingOutsourcingApplication FormsTechnology in HR Electronic RecruitingEffective RecruitingThe Importance of Effective RecruitingLegalizeKey PointsKey TermsDiscussion QuestionsEthical DilemmaEndnotesChapter 6—Selection IntroductionContinuing the Hiring ProcessWhy Careful Selection Is ImportantSelection and the Organization FitEvaluating CandidatesThe Screening ProcessInterviewing for SelectionEffective InterviewsTypes of InterviewsInterview QuestionsQuestions You Can't AskImportance of InterviewsInterviewing TipsEmployment TestingTypes of Employment TestsTruth in HiringLegal Concerns with InterviewingReference ChecksFinal SelectionMaking the OfferOnboardingEthical DilemmaInternet ExerciseKey PointsKey TermsEndnotesChapter 7—Employee Training IntroductionEmployee OrientationTrainingJob Analysis and TrainingJob Descriptions and TrainingDetermining Training NeedsDifficulties in Training PracticesTraining Goals and CostsA Training ProposalLegalizeTraining MethodsInternshipsRe-TrainingProgrammed LearningSeminarsCross TrainingManagement Training ProgramsEvaluating the Training ProgramTopics Requiring TrainingSexual HarassmentServe SafeHazard Communication StandardKey PointsKey TermsDiscussion QuestionsEthical DilemmaEndnotesChapter 8—Employee Career Development IntroductionEmployers' RoleRecruitment, Training, and ProgressionEmployees' RoleCareer ProgressionSelf-RelianceHR TechnologyMotivationThe Hawthorne StudiesMaslow's Hierarchy of Human NeedsHerzberg's Motivation-Hygiene TheoryMcGregor's Theory X and Theory YMcClelland's Acquired-Needs TheoryEquity TheoryExpectancy TheoryLegalizeWorkplace Conditions for Optimal PerformanceDeveloping Management and EmployeesCoachingKey PointsKey TermsDiscussion QuestionsEthical DilemmaEndnotesChapter 9—Employee Compensation IntroductionCompensation PolicyCompensation Objectives and StrategiesThe Labor MarketLegal Aspects of CompensationExempt and Nonexempt EmployeeUnion Influences on CompensationCompensation ToolsWage and Salary SurveysJob EvaluationPay GradesPrice Range for Each Pay GradeBonuses and Merit PayTips and Service ChargesLegalizeTechnology in HR—Electronic CompensationSkill- and Knowledge-Based PayComparable Worth and Competency-Based PayThe Pay PlanManaging RemunerationKey PointsKey TermsDiscussion QuestionsEndnotesChapter 10—Employee Benefits and Services IntroductionTypes of BenefitsBenefits Legally RequiredSocial Security and MedicareWorkers' CompensationUnemployment InsuranceFamily and Medical LeaveLegalizeVoluntary Employer Paid BenefitsPaid Time OffMedical, Optical, and DentalThe Patient Protection and Affordable Care Act (PPACA) of 2010Kinds of Healthcare PlansHealthcare Cost ControlRetirement PlansDefined Benefit PlansDefined Contribution Plans401 K PlansIndividual Retirement Plans (IRAs)Disability InsuranceLong-Term Care (LTC)Domestic Partner BenefitsBenefits for Part-Time EmployeesTechnology in HRKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseEndnotesChapter 11—Leading High-Performing Employees IntroductionPerformance Leadership, Coaching, and Employee-Involved Goal SettingCoaching Versus DirectingHiring the Right PeopleParticipationManagement by ObjectivesImportant Performance CharacteristicsMeasuring Performance CharacteristicsEvaluationsEvaluation FormatsPerformance Appraisal Problems and SolutionsLack of Follow-UpLegalizeOrganizational ExcellenceBaldridge AwardHow Baldrige RelatesOrganizational ProfilePerformance SystemSystem FoundationInstalling an Organizational Excellence ProgramTechnology in HRKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseEndnotesChapter 12—Employee Relations IntroductionWhy Good Employee Relations are ImportantThe Employee Relations SpecialistCommunicationTypes of CommunicationHow Communication WorksWritten CommunicationEmployee HandbooksMemos, Financial Statements, Newsletters, and Bulletin BoardsHR TechnologyElectronic CommunicationLegalizeMeetingsEmployee SurveysAppeals ProceduresEmployee Assistance ProgramsEmployee Recognition ProgramsRecognition AwardsKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseReferencesEndnotesChapter 13—Health and Safety IntroductionLegal Aspects of Safety and Health PracticesHazard Communication StandardThe Americans with Disabilities ActWorkplace Injuries and Diseases/IllnessesWorkers' CompensationSafetyCosts Associated with Unsafe Work Environments and AccidentsSexual HarassmentLegalizeOther Types of HarassmentSubstance AbuseGuest SafetySecurityHospitality Employees and AIDSKey PointsKey TermsDiscussion QuestionsEthical DilemmaInternet ExerciseEndnotesChapter 14—Working with Organized Labor IntroductionWhy Employees Join UnionsUnions and What Unions WantA Brief History of U.S. Labor RelationsUnion Membership in the United StatesUnion TacticsIndustrial Relations SystemLabor Relations and the Legal EnvironmentThe Norris–La Guardia ActThe Wagner ActThe Taft–Hartley ActThe Landrum–Griffin ActThe Employee Free Choice ActOrganizingInitial ContactObtaining Authorization CardsCertificationUnion and Management Union Election TacticsBargaining UnitThe Decertification of a UnionCollective BargainingNegotiationsLegalizeBargaining Impasses and MediationThe AgreementStrikes and Types of StrikesLockoutsGrievance Procedures in the Unionized CompanyThe Future of Labor-Management RelationsKey PointsKey TermsDiscussion QuestionsYour CallEthical DilemmaReferencesEndnotesIndex